Lead Service Coordinator
Location: Office-based - Kew Gardens
Salary: up to £40,000, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service manager.
The Lead Service Coordinator will join their ever-expanding Technical Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Lead Service Coordinator, you will be working out of the company's office at Kew Gardens Monday to Friday.
Responsibilities
- Schedule all works across the contract
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and Subcontractors to attend works
- Compile reports for ongoing works, clients, and senior management
- Manage SLA & KPIs, RAMs
- Raise purchase orders and invoices
- Managing material orders
Lead Service Coordinator Job Requirements
- Experience in the HVAC and FM industry
- Office-based in Kew Gardens
- Previous role held as Service coordinator/Helpdesk or similar
- Highly adept at handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Service Coordinator Salary & Benefits
- Basic Salary of £35,000-£40,000 DOE
- 08:00-17:00 Monday to Friday - Office-based in Kew Gardens
- 23 days holiday + Bank Holidays - increasing with service
Lead Service Coordinator - Kew Gardens in City of London employer: Bennett & Game Recruitment Ltd
Join a leading engineering manufacturer in Haywards Heath, where your role as a Business Development Manager will be supported by a dynamic work culture that values innovation and collaboration. With competitive salaries, performance-related bonuses, and the flexibility of hybrid working, this company prioritises employee growth and well-being, making it an ideal place for those seeking a rewarding career in the manufacturing sector.
Contact Details:
Bennett & Game Recruitment Ltd Recruitment Team
