At a Glance
- Tasks: Provide friendly support and resolve technical issues for customers.
- Company: Join a dynamic IT & Cyber Security company in Waterlooville.
- Benefits: Competitive salary, full training, 28 days holiday, and career progression.
- Other info: Opportunity to progress into advanced support roles.
- Why this job: Kickstart your IT career with hands-on training and recognised certifications.
- Qualifications: Interest in IT, great communication skills, and a team player attitude.
The predicted salary is between 26000 - 35000 £ per year.
Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Junior
Engineer to assist in the growth within their business based in Waterlooville.
This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2 and 3 Line Support Engineer roles.
As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise.
Your primary responsibility is to deliver friendly, professional support and learn fast.
- 1st Line Support Engineer Job Overview
- Respond to incoming support requests via phone, email, and ticketing system.
- Log and triage tickets accurately.
- Resolve straightforward technical issues with support from the team.
- Escalate more complex issues appropriately.
- Maintain clear and professional communication with clients.
- Follow internal documentation and standard operating procedures.
- Engage in training, shadowing, and continual learning.
- 1st Line Support Engineer Job Requirements
- A genuine interest in IT and a willingness to learn.
- Some exposure to IT support or customer service is a plus, but not required.
- Great communication skills.
- Attention to detail and ability to follow processes.
- Friendly and professional attitude.
- Curious, self-motivated, and a team player.
- 1st Line Support Engineer Salary & Benefits
- Monday - Friday (office hours)
- Full on the job training and certifications
- 28 days holiday (inclusive of bank holidays)
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
1st Line Support Engineer in Waterlooville employer: Bennett & Game Recruitment Careers
As a leading player in waste management and recycling, our company offers an exceptional work environment for the Workshop Supervisor role in Fleet. We pride ourselves on fostering a collaborative culture that prioritises employee development, providing ample opportunities for training and mentorship, especially for apprentices and less experienced engineers. With competitive pay and a commitment to safety and high standards, we ensure that our team feels valued and empowered to make a meaningful impact in their roles.
Contact Details:
Bennett & Game Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Waterlooville
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bennett & Game Recruitment Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bennett & Game Recruitment Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bennett & Game Recruitment Careers!
✨Direct Apply to Bennett & Game Recruitment Careers
Let's not forget to apply directly through the Bennett & Game Recruitment Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support Engineer in Waterlooville
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bennett & Game Recruitment Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bennett & Game Recruitment Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bennett & Game Recruitment Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
