At a Glance
- Tasks: Coordinate installation projects and provide top-notch customer support throughout the process.
- Company: Leading architectural glazing manufacturer with a focus on quality and innovation.
- Benefits: £30,000 salary, 28 days holiday, free gym membership, and professional development opportunities.
- Other info: Dynamic office environment in Poole with significant career progression opportunities.
- Why this job: Join a supportive team and make a real impact in a growing company.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 30000 - 30000 £ per year.
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development.
With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK.
Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
The business is now seeking a Customer Service Coordinator to join their Customer Services team.
This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion.
It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.
- Customer Service Coordinator Salary & Benefits
- Salary: £30,000 per annum
- 28 days holiday including bank holidays
- Tax-free EOT (Employee Ownership Trust) bonus
- Free gym membership
- Pension scheme
- Free onsite parking
- Professional training and development
- Office based in Poole
- Monday - Friday working hours
- Significant career progression opportunities
- Customer Service Coordinator Job Overview
- Coordinate all installation projects for bespoke aluminium glazing systems
- Book installation and remedial visits with the installation team
- Manage installation team diaries to optimise travel and efficiency
- Arrange and coordinate parts required for installations and visits
- Act as the key point of contact for customers throughout their projects
- Provide updates and resolve issues in a professional and timely manner
- Support remedial works and post-installation requirements
- Customer Service Coordinator Job Requirements
- Previous experience in customer service or coordination roles
- Experience in managing schedules, bookings, or team coordination desirable
- Background in construction, glazing, or home improvement not essential
- Excellent communication skills via phone and email
- Strong organisational skills with the ability to manage multiple projects
- Solutions-focused with strong problem-solving abilities
- Attention to detail and adaptable to changing requirements
- A collaborative team player, based within commutable distance of Poole
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Customer Service Coordinator in Poole employer: Bennett & Game Recruitment Careers
As a leading player in waste management and recycling, our company offers an exceptional work environment for the Workshop Supervisor role in Fleet. We pride ourselves on fostering a collaborative culture that prioritises employee development, providing ample opportunities for training and mentorship, especially for apprentices and less experienced engineers. With competitive pay and a commitment to safety and high standards, we ensure that our team feels valued and empowered to make a meaningful impact in their roles.
Contact Details:
Bennett & Game Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennett & Game Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennett & Game Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennett & Game Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Bennett & Game Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennett & Game Recruitment Careers!
How to prepare for a job interview at Bennett & Game Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
