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For Companies At a Glance
- Tasks: Lead a team to resolve complex IT issues and manage proactive IT systems.
- Company: Dynamic IT support company based in Waterlooville with a collaborative culture.
- Benefits: Salary between £35,000-£45,000, 20 days holiday, Christmas bonus, and yearly salary review.
- Why this job: Join a team where you can grow your skills and make a real impact in IT.
- Qualifications: Experience in 3rd line support, MSP, and strong networking knowledge required.
- Other info: On-site role with excellent career development opportunities.
The predicted salary is between 28000 - 36000 £ per year.
3rd Line I.T Support Engineer required for an IT support & solutions company based in Waterlooville. The ideal candidate will be based locally and have experience with MSP, Microsoft 365, Azure and 3rd line support. This role is based fully on site.
Job Overview
- Team Leadership & Collaboration - Work closely with the team, leading by example and fostering a culture of shared learning and improvement.
- 3rd Line Support - Resolve complex IT issues across networking, servers, cloud, and security.
- Proactive IT Management - Maintain and improve IT systems.
- Projects & Migrations - Implement IT projects including cloud migrations and security enhancements.
- Cyber Security Best Practices - Ensure compliance and security standards.
Job Requirements
- 3rd line support experience
- A true team player - Someone that works best when surrounded by like-minded people and thrives in a collaborative environment
- MSP experience is essential
- Networking Knowledge - Focus on Ubiquiti Unifi & Mikrotik.
- Windows Server Expertise - AD, DNS, DHCP, Group Policy, Hyper-V/VMware.
- Microsoft 365 & Azure - Administration, migrations, security best practices.
- Linux experience - Strong troubleshooting skills.
- PSA & RMM experience - NinjaOne, ConnectWise, or similar.
- Cyber Security Awareness - Patching, MFA, endpoint protection.
Salary & Benefits
- Salary- £35,000- £45,000 (dependent on experience)
- 20 days holiday
- Christmas bonus and yearly salary review
- On-site parking
3rd Line I.T Support Engineer in Waterlooville employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line I.T Support Engineer in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or have experience with Microsoft 365 and Azure. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual meetup, be ready to discuss your experience with 3rd line support and any projects you've led. Real-life examples make you stand out!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace 3rd Line I.T Support Engineer in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MSP, Microsoft 365, Azure, and 3rd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've resolved complex IT issues or led projects in the past.
Show Your Team Spirit: We love a true team player! In your application, mention any experiences where you’ve collaborated with others or led a team. This will show us that you thrive in a collaborative environment, just like we do.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bennett and Game
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking technologies like Ubiquiti Unifi and Mikrotik. Be ready to discuss specific scenarios where you've resolved complex IT issues, as this will show your hands-on experience.
✨Showcase Your Team Spirit
Since the role emphasises teamwork, think of examples where you've collaborated effectively with others. Highlight how you’ve led by example or contributed to a culture of shared learning in previous roles.
✨Prepare for Cyber Security Questions
Given the importance of cyber security in this position, be prepared to discuss best practices you've implemented. Familiarise yourself with concepts like patching, MFA, and endpoint protection to demonstrate your awareness and proactive approach.
✨Project Experience is Key
Be ready to talk about any IT projects you've managed or been involved in, especially cloud migrations and security enhancements. This will show that you not only have the technical skills but also the project management experience needed for the role.
