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- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Respected HVAC contractor with a nationwide presence and employee-owned culture.
- Benefits: Competitive salary, car allowance, annual bonus, and profit-sharing scheme.
- Why this job: Join a company where you can influence decisions and share in its success.
- Qualifications: Experience in service management, HVAC knowledge, and strong client relationship skills.
- Other info: Dynamic role with opportunities for professional growth and development.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Client Service Manager Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control.
- Basic Salary £55,000-£65,000 DOE
- Car allowance circa £5k per annum
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee-owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage.
HVAC Operations Manager in Reading employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HVAC industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back. Talk about your HVAC expertise, management experience, and how you've driven service quality in the past. Make them see why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best candidate for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed and landing that interview. Don’t miss out on your chance to shine!
We think you need these skills to ace HVAC Operations Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HVAC Operations Manager role. Highlight your relevant experience in service management and any technical expertise you have in HVAC systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our client. Keep it engaging and make sure to mention your experience with client relationships and P&L management.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service quality or managed budgets effectively. We love seeing quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bennett and Game
✨Know Your HVAC Stuff
Make sure you brush up on your HVAC technical knowledge before the interview. Be ready to discuss systems like air conditioning, chillers, and ventilation in detail. This will show that you’re not just a manager but someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service quality or productivity. This will help demonstrate your capability to manage a team of engineers effectively.
✨Client Relationships Matter
Be ready to talk about your experience with client-facing roles. Highlight any successful negotiations or contract management experiences. This is crucial since maintaining and growing client relationships is a big part of the job.
✨P&L Proficiency
Brush up on your understanding of profit and loss statements. Be prepared to discuss how you've managed budgets and controlled costs in previous roles. This will show that you can handle the financial responsibilities that come with the position.
