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- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and a focus on employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing as part of an employee-owned trust.
- Why this job: Be part of a culture that values your input and rewards your contributions to the company's success.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client relationship skills are essential.
- Other info: This role offers opportunities for professional development and progression within a supportive environment.
The predicted salary is between 50000 - 60000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
- Basic Salary £50,000-£60,000 DOE
- Car allowance circa £5k per annum
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee-owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Southend-On-Sea
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about advancements in air conditioning, chillers, and ventilation systems will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network within the HVAC industry by attending relevant trade shows, seminars, or local meetups. Building relationships with professionals in the field can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven profitability in previous roles. Be ready to provide specific examples of how you've managed budgets and improved cost control.
✨Tip Number 4
Research the company’s employee-owned trust model and be prepared to discuss how this aligns with your values. Showing an understanding of their unique business structure can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace HVAC Operations Manager in Southend-On-Sea
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HVAC Operations Manager position. Familiarise yourself with the company's operations, especially their focus on client service and P&L management.
Tailor Your CV: Customise your CV to highlight relevant experience in HVAC management, client relationships, and P&L accountability. Use specific examples that demonstrate your technical mastery and leadership skills in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the HVAC industry and your understanding of the company's employee-owned structure. Emphasise how your experience aligns with their goals of client satisfaction and continuous improvement.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements related to service management, such as successful contract negotiations or improvements in service quality. This will help you stand out as a results-driven candidate.
How to prepare for a job interview at Bennett and Game
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects or experiences where you successfully managed heating, cooling, or ventilation systems, as this will demonstrate your mastery in the field.
✨Demonstrate Leadership Skills
As a potential Operations Manager, it's crucial to showcase your leadership abilities. Share examples of how you've effectively led teams in the past, focusing on how you motivated engineers and improved service quality standards.
✨Prepare for Client Conversations
Since the role involves client interaction, practice discussing technical topics in a way that is accessible to clients. Be ready to explain service and maintenance schedules clearly, as well as how you handle negotiations and client relationships.
✨Understand P&L Management
Familiarise yourself with profit and loss statements and be prepared to discuss your experience with budget management. Highlight any past successes in controlling costs and improving profitability, as this will be key to your role.
