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- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and a focus on employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing as part of an employee-owned trust.
- Why this job: Be part of a culture that values your input and rewards your contributions to the company's success.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client relationship skills are essential.
- Other info: This role offers a unique opportunity to influence company decisions and share in its profits.
The predicted salary is between 40000 - 60000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Client Service Manager Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
- Basic Salary £50,000-£60,000 DOE.
- Car allowance circa £6k per annum.
- Annual bonus targeted on net profit, service, compliance & engineer development.
- Employee-owned trust profit sharing scheme, increases with time served.
- Pension.
- Any further package details to be discussed at interview stage.
HVAC Operations Manager in Manchester employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Manchester
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about advancements in air conditioning, chillers, and ventilation systems will help you stand out during discussions with potential employers.
✨Tip Number 2
Network within the HVAC industry by attending relevant trade shows or local meetups. Building relationships with professionals in the field can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven profitability in previous roles. Be ready to provide specific examples of how you've managed budgets and improved cost control.
✨Tip Number 4
Showcase your leadership skills by highlighting any experience you have in managing teams. Discuss how you've motivated engineers to achieve service quality standards and how you've handled client relationships effectively.
We think you need these skills to ace HVAC Operations Manager in Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the HVAC Operations Manager position. Tailor your application to highlight your relevant experience in service management and HVAC technical knowledge.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, client relationships, and P&L responsibilities. Use specific examples to demonstrate your achievements in previous roles, particularly in the HVAC sector.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s employee-owned structure. Highlight your leadership skills, technical expertise, and commitment to client satisfaction, making sure to connect your experiences with the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Bennett and Game
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving heating, cooling, and maintenance. This will demonstrate your capability to lead technical conversations with clients.
✨Emphasise Leadership Skills
As a potential manager, it's crucial to showcase your leadership experience. Share examples of how you've successfully managed teams in the past, focusing on how you drove service quality and productivity among engineers. This will help illustrate your ability to oversee operations effectively.
✨Discuss Client Relationship Management
Prepare to talk about your experience in managing client relationships. Highlight any successful negotiations or contract frameworks you've been involved in, as this role requires strong customer service skills and the ability to maintain and grow client relationships.
✨Understand P&L Responsibilities
Since you'll be accountable for a P&L of approximately £1.3M, it's essential to demonstrate your understanding of budget management and cost control. Be ready to discuss how you've previously monitored financial performance and implemented strategies for improvement.
