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- Tasks: Coordinate equipment hire activities and support customers in a fast-paced environment.
- Company: Join a dynamic equipment hire operation in Glasgow with a focus on teamwork.
- Benefits: Enjoy competitive salary, annual leave, tool hire perks, and professional development opportunities.
- Why this job: Be the go-to person for customer service and make a real impact in the hire industry.
- Qualifications: Customer service experience and ability to thrive in a busy setting are key.
- Other info: Great career growth potential and a supportive team culture await you.
The predicted salary is between 21000 - 25000 £ per year.
We are seeking an organised and customer-focused Hire Controller to join a busy equipment hire operation based in Glasgow. This role plays a key part in ensuring the smooth coordination of equipment hire activities, supporting both customers and internal teams to maintain an efficient, professional service.
The ideal candidate will have experience within the hire industry, such as plant, tool, powered access, lifting, or construction equipment, and a strong ability to manage bookings, handle enquiries, and work in a fast-paced environment. You will act as a central point of communication, ensuring equipment availability, processing hire orders, and building strong client relationships through excellent service.
Overview- Act as the primary point of contact for both customers and colleagues, handling phone and email enquiries promptly and professionally.
- Work collaboratively with the national sales team to support wider business goals and contribute to commercial success.
- Build and maintain strong working relationships, consistently delivering an excellent customer experience.
- Oversee quality hire and sales activities, ensuring competitive contract rates and commercially sound decisions.
- Take accountability for the smooth and efficient operation of all hire desk processes.
- Ensure all administrative tasks and reporting responsibilities are completed accurately and kept fully up to date at all times.
- Thrive in a fast-paced, growing environment with the ability to work efficiently and meet deadlines.
- A proactive and enthusiastic team player with strong, proven customer service experience.
- Demonstrated ability to deliver excellent customer service in a high-volume, fast-moving setting.
- Able to manage personal workload effectively, prioritising daily tasks to maintain productivity.
- A confident communicator, comfortable engaging with customers and colleagues via both phone and email.
- Willingness and motivation to learn the technical aspects of the company's tools and equipment.
- Work collaboratively within a team to achieve shared goals and operational targets.
- Competent user of Microsoft Office applications, including Outlook, Excel and Word.
- Experience within the tool hire industry is desirable but not essential.
- £25,000-£29,000 dependant on experience
- Monday-Friday (8:30-5:00)
- Overtime available
- Competitive annual bonus scheme
- Salary sacrifice pension scheme
- 25 days annual leave, plus bank holidays
- Option to purchase additional holiday
- Free tool hire
- Life assurance cover at 3x salary
- Share save scheme
- Eye care vouchers
- Employee referral ('recommend a friend') scheme
- Commitment to learning and development, with structured in-house training and access to external courses where required
- Cycle to work scheme
- Recognition for long service
- Exclusive offers on thousands of popular brands
- Mobile contract discounts
- Gym membership discounts
- Health Shield - discounted healthcare cash plan
- Regit Assist 24/7 accident helpline, free to join
Hire Controller in Glasgow employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for customers and colleagues, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the hire industry.
We think you need these skills to ace Hire Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight any relevant experience in the hire industry, especially if you've worked with equipment like tools or plant machinery. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your customer service experience and how you thrive in fast-paced environments. We love seeing enthusiasm and personality!
Showcase Your Communication Skills: As a Hire Controller, communication is key. In your application, give examples of how you've effectively handled enquiries or built relationships with clients. We want to know how you can be that central point of contact we need!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at Bennett and Game
✨Know Your Equipment
Familiarise yourself with the types of equipment the company hires out. Whether it's plant, tools, or powered access, having a basic understanding will show your enthusiasm and readiness to learn the technical aspects of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in fast-paced environments. Highlight how you managed enquiries and built strong relationships with clients, as this is crucial for the Hire Controller position.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload effectively. You might want to share specific strategies or tools you use to stay organised, as this role requires smooth coordination of hire activities.
✨Engage with the Interviewers
Remember, communication is key! Be confident when engaging with your interviewers, whether through phone or email. Ask insightful questions about the team dynamics and how they collaborate with the sales team to support business goals.
