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- Tasks: Coordinate installation projects and provide top-notch customer support from start to finish.
- Company: Join a leading architectural glazing manufacturer known for quality and innovation in Poole.
- Benefits: Enjoy 28 days holiday, free gym membership, and a tax-free bonus as part of employee ownership.
- Why this job: Be part of a progressive, inclusive culture with significant career growth opportunities.
- Qualifications: Previous customer service experience is preferred; strong communication and organisational skills are essential.
- Other info: This is an office-based role with Monday to Friday working hours.
The predicted salary is between 24000 - 28000 £ per year.
We\’re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Customer Service Coordinator Salary & Benefits Salary: £28,000 – £31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday – Friday working hours Significant career progression opportunities Customer Service Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Customer Service Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement – not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. TPBN1_UKTJ
Customer Service Coordinator employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the architectural glazing industry. Understanding the products and services offered by the company will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or coordinated projects in previous roles. This will show that you can handle the responsibilities of a Customer Service Coordinator effectively.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since this role requires excellent communication with customers, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the construction or home improvement sectors. Building connections can provide insights into the industry and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or coordination roles. Emphasise any skills related to managing schedules, bookings, or team coordination, as these are crucial for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and problem-solving abilities. Mention your motivation to work in a collaborative environment and how you can contribute to the smooth delivery of installation projects.
Highlight Relevant Experience: If you have a background in construction, glazing, or home improvement, be sure to mention it. Even if it's not essential, it can set you apart from other candidates and show your understanding of the industry.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Bennett and Game
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to manage multiple projects and schedules. Be prepared to discuss specific examples from your past experiences where you successfully organised tasks or coordinated teams to achieve a goal.
✨Demonstrate Excellent Communication
This role requires strong communication skills, both over the phone and via email. During the interview, practice clear and concise communication, and be ready to provide examples of how you've effectively resolved customer issues in the past.
✨Highlight Problem-Solving Abilities
Employers are looking for solutions-focused candidates. Think of instances where you faced challenges in previous roles and how you approached solving them. This will show your adaptability and resourcefulness.
✨Emphasise Team Collaboration
Since the company values collaboration across departments, share experiences that demonstrate your ability to work well within a team. Discuss how you’ve contributed to team success and supported colleagues in achieving shared objectives.
