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- Tasks: Lead a team of engineers in managing HVAC operations and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and employee-owned culture.
- Benefits: Competitive salary, car allowance, annual bonus, and profit-sharing scheme.
- Why this job: Make a real impact in a dynamic environment while enjoying career growth opportunities.
- Qualifications: Experience in service management and HVAC technical knowledge required.
- Other info: Be part of a company where employees have a voice in decision-making.
Location: M3/M4 Corridor
Salary: £55,000 - £65,000 DOE
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Salary & Benefits
- Basic Salary £55,000 - £65,000 DOE
- Car allowance - £500pm
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee-owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage
Job Requirements
- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
HVAC Operations Manager in Basingstoke employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HVAC industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your HVAC technical mastery and management experience. Share specific examples of how you've driven service quality and client satisfaction in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like our client, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that HVAC Operations Manager role!
We think you need these skills to ace HVAC Operations Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HVAC Operations Manager role. Highlight your relevant experience in service management and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing teams and client relationships, and let us know what excites you about working with us.
Showcase Your P&L Experience: Since you'll be responsible for a P&L of approximately £1.3M, make sure to highlight your experience with budget management and cost control. We want to see how you've successfully managed finances in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Good luck!
How to prepare for a job interview at Bennett and Game
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge about HVAC systems, including air conditioning, chillers, and ventilation. Be ready to discuss specific projects or experiences where you've successfully managed these systems.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing operations. Think of situations where you improved service quality or productivity, and be ready to share how you motivated your team to achieve targets.
✨Understand the P&L
Since you'll be responsible for a P&L of £1.3M, it's crucial to demonstrate your understanding of budget management and cost control. Bring examples of how you've successfully managed budgets in the past and be prepared to discuss your approach to monitoring financial performance.
✨Client Relationship Focus
Be ready to talk about your experience with client-facing roles. Highlight how you've built and maintained strong relationships with clients, especially in service and maintenance contracts. Share any successful negotiations or contract extensions you've been involved in.
