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For Companies At a Glance
- Tasks: Join a dynamic team as a Technical Consultant, focusing on Unified Communications and technical support.
- Company: A leading tech distributor in Reading, specialising in IP communications and security solutions.
- Benefits: Enjoy a competitive salary, auto-enrolment pension, and 23 days holiday that increases with tenure.
- Why this job: Make a real impact while working with cutting-edge technology and building strong vendor relationships.
- Qualifications: Experience in VoIP/UC solutions and a solid understanding of IP networking fundamentals required.
- Other info: Opportunity for hands-on training delivery and participation in industry events.
The predicted salary is between 28000 - 36000 £ per year.
An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Unified Communications Technical Consultant Job Overview
This is a varied, hands-on position that blends technical consultancy, pre-sales support, and training delivery across a range of UC and networking products. You\’ll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
- Work with sales colleagues to scope and propose technically sound UC and networking solutions
- Deliver product demonstrations and assist with technical aspects of sales pitches
- Support webinars, open days, and industry events with solution-focused technical input
- Identify and suggest upsell opportunities based on customer needs
- Technical Enablement & Training
- Deliver technical product and certification training to partners and internal staff
- Assist in the creation of training materials and technical content
- Plan and run technical workshops and webinars (virtual and in-person)
- Promote upcoming training sessions in collaboration with the marketing and sales teams
- Vendor & Product Engagement
- Act as a technical liaison for key UC vendors and manufacturers
- Maintain up-to-date knowledge and certifications across the vendor portfolio
- Attend vendor briefings and contribute to product lifecycle planning
- Post-Sales Support
- Provide 2nd-line technical support to partners on UC, networking, and security solutions
- Troubleshoot issues via logs, remote sessions, and lab testing
- Escalate to vendors where required and contribute to internal knowledge base articles
Unified Communications Technical Consultant Job Requirements
You\’ll be a confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
? You\’ll ideally bring:
- A solid background in VoIP / Unified Comms – cloud or on-premise IP PBX, SIP, DECT, IP phones
- Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
- Familiarity with network switching, VLANs, and VPNs
- Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
- Experience in a distributor, MSP, VAR, or vendor support role
- Ability to present clearly and comfortably in front of an audience
Unified Communications Technical Consultant Salary & Benefits
Salary dependent on experience likely £35k-£45k
Auto enrolment pension scheme
- 23 days holiday rising with tenure
- Other details to be discussed at interview
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
2nd Line Technical Consultant in Tadley employer: Bennett and Game
Contact Detail:
Bennett and Game Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Consultant in Tadley
✨Tip Number 1
Familiarise yourself with the latest trends in Unified Communications and networking solutions. Being well-versed in current technologies will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work with VoIP and UC solutions. Attend relevant webinars or local meetups to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully supported VoIP/UC solutions or delivered technical training. Real-life examples will showcase your expertise and problem-solving skills, making you a more attractive candidate.
✨Tip Number 4
Research the company’s vendor partnerships and product offerings. Understanding their portfolio will allow you to tailor your discussions and show how your skills align with their needs, making you stand out as a candidate.
We think you need these skills to ace 2nd Line Technical Consultant in Tadley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in VoIP, Unified Communications, and IP networking. Use specific examples that demonstrate your technical skills and customer-facing experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention how your background aligns with the company's focus on UC solutions and your ability to support channel partners.
Highlight Technical Skills: In your application, emphasise your technical capabilities, such as troubleshooting SIP logs, delivering product demonstrations, and conducting training sessions. This will show that you are well-suited for the hands-on nature of the role.
Showcase Communication Skills: Since this is a customer-facing role, illustrate your communication skills in your application. Provide examples of how you've successfully engaged with clients or delivered presentations, as this will be crucial for the position.
How to prepare for a job interview at Bennett and Game
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with VoIP and Unified Communications solutions. Highlight specific projects or challenges you've faced, and how you resolved them. This will demonstrate your hands-on knowledge and problem-solving skills.
✨Prepare for Product Demonstrations
Since the role involves delivering product demos, practice presenting technical information clearly and engagingly. Use examples from your past experiences to illustrate how you've successfully communicated complex concepts to non-technical audiences.
✨Understand the Company’s Offerings
Research the company's portfolio of UC, networking, and security solutions. Familiarise yourself with their key vendors and products, as this will allow you to speak confidently about how you can contribute to their success during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to technical enablement and training. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
