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- Tasks: Join our team as a Technical Account Manager, focusing on Unified Communications and technical support.
- Company: We're a leading tech distributor in Reading, specialising in IP communications and security solutions.
- Benefits: Enjoy a competitive salary, auto-enrolment pension, and 23 days holiday that increases with tenure.
- Why this job: Make a real impact with your technical skills while working in a dynamic and supportive environment.
- Qualifications: Experience in VoIP/UC solutions and a solid understanding of IP networking fundamentals are essential.
- Other info: This role offers hands-on experience and opportunities for professional growth in a thriving industry.
The predicted salary is between 30000 - 40000 £ per year.
An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Account Manager to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Technical Account Manager Job Overview
This is a varied, hands-on position that blends technical consultancy, pre-sales support, and training delivery across a range of UC and networking products. You\’ll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
- Work with sales colleagues to scope and propose technically sound UC and networking solutions
- Deliver product demonstrations and assist with technical aspects of sales pitches
- Support webinars, open days, and industry events with solution-focused technical input
- Identify and suggest upsell opportunities based on customer needs
- Technical Enablement & Training
- Deliver technical product and certification training to partners and internal staff
- Assist in the creation of training materials and technical content
- Plan and run technical workshops and webinars (virtual and in-person)
- Promote upcoming training sessions in collaboration with the marketing and sales teams
- Act as a technical liaison for key UC vendors and manufacturers
- Maintain up-to-date knowledge and certifications across the vendor portfolio
- Attend vendor briefings and contribute to product lifecycle planning
- Provide 2nd-line technical support to partners on UC, networking, and security solutions
- Troubleshoot issues via logs, remote sessions, and lab testing
- Escalate to vendors where required and contribute to internal knowledge base articles
Technical Account Manager Job Requirements
You\’ll be a confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
You\’ll ideally bring:
- A solid background in VoIP / Unified Comms – cloud or on-premise IP PBX, SIP, DECT, IP phones
- Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
- Familiarity with network switching, VLANs, and VPNs
- Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
- Experience in a distributor, MSP, VAR, or vendor support role
- Ability to present clearly and comfortably in front of an audience
Technical Account Manager Salary & Benefits
Salary dependent on experience likely £35k-£40k
Auto enrolment pension scheme
- 23 days holiday rising with tenure
- Other details to be discussed at interview
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
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Technical Account Manager - Unified Communications employer: Bennett and Game Recruitment
Contact Detail:
Bennett and Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Unified Communications
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Unified Communications. Being well-versed in VoIP, SIP, and IP networking fundamentals will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the industry by attending webinars, workshops, or local meetups focused on UC and networking solutions. Building relationships with current Technical Account Managers can provide insights and potentially lead to job referrals.
✨Tip Number 3
Prepare to demonstrate your technical skills through mock presentations or product demos. Practising how to clearly explain complex concepts will help you stand out during interviews, especially since this role involves customer-facing responsibilities.
✨Tip Number 4
Stay updated on the vendor portfolio relevant to the position. Understanding the products and services offered by the company will allow you to engage more effectively with the sales team and channel partners, showcasing your proactive approach.
We think you need these skills to ace Technical Account Manager - Unified Communications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP/UC solutions and IP networking fundamentals. Use specific examples that demonstrate your technical expertise and customer-facing skills relevant to the Technical Account Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Unified Communications and your ability to deliver technical training and support. Mention any relevant experience with product demonstrations and technical workshops, as well as your understanding of the company's offerings.
Highlight Relevant Skills: In your application, emphasise your familiarity with broadband and WAN technologies, as well as your confidence in technical analysis. Make sure to mention any certifications or training you've completed that are relevant to the role.
Showcase Communication Skills: Since this is a customer-facing role, it's important to demonstrate your communication skills. Include examples of how you've effectively communicated technical information to non-technical audiences, whether through presentations, webinars, or training sessions.
How to prepare for a job interview at Bennett and Game Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with VoIP and Unified Communications solutions. Highlight specific projects or challenges you've faced, and how you resolved them. This will demonstrate your technical capability and problem-solving skills.
✨Prepare for Product Demonstrations
Since the role involves delivering product demos, practice presenting a few key products or solutions. Focus on how you would explain their benefits to potential clients, as this will showcase your communication skills and understanding of the products.
✨Understand the Company’s Portfolio
Familiarise yourself with the company's range of UC, networking, and security solutions. Being able to discuss these products intelligently during the interview will show your genuine interest in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to technical enablement and training. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals.
