At a Glance
- Tasks: Coordinate contracts and manage schedules for social housing projects.
- Company: Dynamic company focused on social housing and community impact.
- Benefits: Competitive salary, overtime, company vehicle, and generous holiday allowance.
- Other info: Office-based role in Uxbridge with opportunities for growth.
- Why this job: Join a team making a difference in social housing while developing your career.
- Qualifications: Experience in HVAC/FM and strong customer service skills required.
The predicted salary is between 35000 - 37000 £ per year.
Location: Office–based in Uxbridge
Salary: £35,000 – £37,000 depending on experience
Responsibilities:
- Schedule all works across social housing contracts
- Attend client meetings
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raise purchase orders
- Manage material orders
Job Requirements:
- Experience in the HVAC and FM industry
- Understanding of building management with social housing
- Previous role held: Service coordinator/Helpdesk or similar
- Highly adept in handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits:
- Basic salary £35,000 – £37,000 DOE
- Working hours 08:00 – 17:00 Monday to Friday
- Office based in Uxbridge
- Overtime available
- Company vehicle
- 20 days holiday + Bank Holidays (increasing with service)
- Pension 4%
Senior Contracts Support in London employer: Bennett and Game Recruitment
As a Senior Contracts Support at our Uxbridge office, you will join a dynamic team dedicated to delivering exceptional service in the social housing sector. We pride ourselves on fostering a supportive work culture that encourages professional growth, offering competitive salaries, overtime opportunities, and a comprehensive benefits package including a company vehicle and increasing holiday entitlement. Our commitment to employee development and a collaborative environment makes us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Bennett and Game Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contracts Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and FM industry. You never know who might have a lead on a Senior Contracts Support role or can put in a good word for you.
✨Tip Number 2
Prepare for those client meetings! Brush up on your knowledge of social housing contracts and be ready to discuss how you can manage SLAs and KPIs effectively. Show them you’re the right fit!
✨Tip Number 3
Practice your phone skills! Since you'll be handling inbound calls, make sure you can confidently answer customer queries and service requests. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Contracts Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the HVAC and FM industry. We want to see how your previous roles, especially as a Service Coordinator or Helpdesk, align with what we're looking for.
Showcase Your Skills:When writing your application, emphasise your proficiency in CAFM systems and Microsoft Office. We love seeing candidates who can handle inbound calls and manage customer queries effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your experience and skills without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role of Senior Contracts Support.
How to prepare for a job interview at Bennett and Game Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the HVAC and FM industry. Familiarise yourself with common terms and practices, especially those related to social housing contracts. This will show that you're not just a candidate, but someone who understands the field.
✨Showcase Your Experience
Prepare specific examples from your previous roles as a service coordinator or helpdesk support. Highlight how you've managed inbound calls, scheduled jobs, and handled client queries. This will demonstrate your hands-on experience and problem-solving skills.
✨Get Comfortable with Tech
Since proficiency in CAFM systems and Microsoft Office is key, make sure you can discuss your experience with these tools confidently. If possible, practice using them before the interview so you can speak about your skills with ease.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to managing SLAs and KPIs or how they handle client feedback. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
