At a Glance
- Tasks: Be the go-to person for residents during exciting building safety projects.
- Company: Join one of the UK's fastest-growing façade remediation contractors.
- Benefits: Enjoy a competitive salary, generous holiday, and a supportive work environment.
- Other info: Work in a modern, collaborative culture with great career progression opportunities.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience as a Resident Liaison Officer or similar role is essential.
The predicted salary is between 30000 - 35000 £ per year.
Bennett & Game are representing one of the UK's fastest-growing façade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex façade remediation, cladding replacement, fire safety and external refurbishment projects across the UK.
Having already secured approximately three years of confirmed work, turnover has increased from £32m to around £45m this year, with ambitions to exceed £55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time.
The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion.
Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business.
Salary & Benefits- Salary of £30,000 - £35,000 depending on experience
- Pension scheme
- Life assurance (2x annual salary)
- 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable
- Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression
- Act as the primary point of contact between residents and site teams throughout façade remediation and building safety projects
- Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works
- Communicate project programmes, access requirements, planned works and any changes clearly and professionally
- Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships
- Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities
- Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects
- Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential
- Experience working on occupied residential refurbishment, cladding, façade remediation, planned maintenance or social housing projects
- Excellent communication and relationship-building skills with a professional and customer-focused approach
- Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor
- Strong organisational skills with the ability to manage multiple priorities and maintain accurate records
Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects.
Contact Details:
Bennett and Game Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Bennett and Game Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Bennett and Game Recruitment.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Bennett and Game Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
