At a Glance
- Tasks: Coordinate customer service requests and manage engineer schedules in a fast-paced environment.
- Company: Leading supplier of heavy equipment with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, ongoing training, and free onsite parking.
- Other info: Stable work environment with excellent career development opportunities.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Experience in a similar role and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK. They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
- Handling incoming customer calls and emails.
- Logging breakdowns and service requests.
- Scheduling and coordinating field service engineers.
- Managing engineer diaries and workloads.
- Keeping customers updated on job progress.
- Raising service documentation and job records.
- Liaising with internal departments to ensure jobs are completed efficiently.
- Prioritising urgent breakdowns and allocating resources accordingly.
- Delivering excellent customer service at all times.
What We're Looking For
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
- Strong organisational and planning skills.
- Excellent communication skills.
- Ability to manage multiple tasks in a busy environment.
- Good IT skills, including Microsoft Office.
- A customer-focused approach.
Desirable
- Experience within plant, construction, agricultural, engineering or commercial vehicle sectors.
- Experience coordinating field-based engineers.
- SAP experience (advantageous but not essential).
Salary & Benefits
- £32,000 - £35,000 per annum depending on experience.
- Monday to Thursday: 8:00am - 5:00pm.
- Friday rotational half-day finish.
- 40-hour working week.
- Company pension.
- 25 days holiday plus bank holidays.
- Ongoing training and development.
- Free onsite parking.
- Stable and supportive working environment.
Hire Desk Controller employer: Bennett and Game Recruitment
Join a dynamic team in Burton upon Trent, where our client, a leading supplier of heavy equipment and machinery, prioritises employee growth and development. With a supportive work culture, competitive salary, and benefits including 25 days holiday and ongoing training, this role as a Hire Desk Controller offers a rewarding opportunity to make a significant impact while delivering exceptional customer service.
Contact Details:
Bennett and Game Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Bennett and Game Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Bennett and Game Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Bennett and Game Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Bennett and Game Recruitment:This is your chance to really connect with the team at Bennett and Game Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Bennett and Game Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Bennett and Game Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Bennett and Game Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Bennett and Game Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
