Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer inquiries via phone and email, ensuring timely and professional responses.
- Company: Join a leading supplier of heavy plant equipment, known for innovation and growth.
- Benefits: Enjoy up to 25 days annual leave, birthday off, and access to retail discounts.
- Why this job: Be part of a supportive team that values your contributions and offers career growth.
- Qualifications: Strong communication skills and experience in customer service are essential; plant hire knowledge is a plus.
- Other info: Work Monday to Friday with a bonus scheme and a fun work environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a leading supplier of heavy plant especially telehandlers and roto telehandlers across the country and they are looking to add a Customer Care Expert to their depot in Ipswich. This is a fantastic opportunity to become a key part of a fast-growing, forward-thinking company.
Customer Service Representative Job Overview
- Respond to a minimum of 40 phone calls per day, along with handling additional incoming customer inquiries across various channels.
- Accurately record breakdown calls, apply correct status codes, and ensure each job is assigned a clear ETA.
- Deliver clear, concise, and helpful information to customers in a friendly and professional manner.
- Coordinate with mobile fitters and third-party engineers to help minimise site delays and ensure timely service delivery.
- Manage both personal and shared inboxes, ensuring all emails are promptly actioned, categorised, and filed appropriately.
- Maintain effective communication with customers, depots, mobile technicians, and third-party service providers.
- Complete general administrative tasks and provide support as needed to the wider team.
- Escalate issues involving depots or external suppliers to the Hire and Service Supervisor in a timely manner.
- Work closely with the Mobile Controller to monitor site ETAs and follow up on updates from third-party providers.
- Address and resolve customer queries promptly and professionally via phone and email.
- Supply clients with relevant asset information upon request.
- Consistently deliver an exceptional level of customer service to both new and existing clients across all communication platforms.
Customer Service Representative Job Requirements
- Strong verbal and written communication skills, with a minimum Grade C (or equivalent) in GCSE English Language.
- Exceptional organisational abilities and effective negotiation skills.
- Confident communicator, comfortable engaging with others via phone, email, and in-person.
- Collaborative team player with a positive, proactive mindset and a willingness to go the extra mile.
- Proficient in Microsoft Excel and the wider Microsoft Office suite.
- Able to remain calm under pressure, effectively prioritise tasks, and manage a busy workload independently.
- Demonstrated experience in a customer service role is essential.
- Previous knowledge or experience within the plant hire industry is highly desirable.
Customer Service Representative Salary & Benefits
- Monday-Friday (7:30-5:00)
- Inclusion in our company bonus scheme
- Up to 25 days of annual leave, plus bank holidays
- An extra day off on your birthday
- Access to a wide range of benefits, including retail discounts and a holiday buy scheme
- A fun and supportive work environment with a team that truly values what you do
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
#J-18808-Ljbffr
Customer Service Representative employer: Bennett and Game Recruitment
Contact Detail:
Bennett and Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the plant hire industry, especially telehandlers and roto telehandlers. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you become more comfortable handling various customer inquiries and improve your ability to deliver clear and concise information.
✨Tip Number 3
Get familiar with Microsoft Excel and other Office applications, as proficiency in these tools is essential for the role. Consider taking online courses or tutorials to boost your skills and confidence before applying.
✨Tip Number 4
Network with professionals in the customer service and plant hire sectors. Attend industry events or join relevant online forums to connect with others, which could lead to valuable insights and potential referrals for the job.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any specific skills that align with the job description, such as communication abilities and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in handling customer inquiries and your ability to work under pressure, as these are key aspects of the position.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Excel, and any experience you have in the plant hire industry. This will demonstrate your suitability for the role.
Showcase Your Customer Service Experience: Provide specific examples of how you've delivered exceptional customer service in previous roles. Use metrics if possible, such as the number of calls handled or customer satisfaction ratings, to quantify your achievements.
How to prepare for a job interview at Bennett and Game Recruitment
✨Showcase Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Highlight Your Organisational Abilities
This role requires exceptional organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially under pressure. Sharing specific instances where you successfully juggled responsibilities can make a strong impression.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service experience. Prepare for scenario-based questions where you may need to explain how you would handle difficult customer situations or coordinate with team members to resolve issues.
✨Research the Company and Industry
Familiarise yourself with the company and the plant hire industry. Understanding their products, services, and market position will help you tailor your responses and show genuine interest in the role. It also allows you to ask insightful questions at the end of the interview.
