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- Tasks: Coordinate installation projects and provide top-notch customer support.
- Company: Join a leading architectural glazing manufacturer known for quality and innovation.
- Benefits: Enjoy 28 days holiday, free gym membership, and significant career progression.
- Why this job: Be part of a supportive team culture focused on professional development and collaboration.
- Qualifications: Previous customer service experience and strong organisational skills are preferred.
- Other info: This is an office-based role in Poole with Monday to Friday working hours.
The predicted salary is between 28800 - 43200 £ per year.
We\’re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.
Customer Service Coordinator Salary & Benefits
28 days holiday including bank holidays
Free gym membership
Free onsite parking
Professional training and development
Office based in Poole
Monday – Friday working hours
Significant career progression opportunities
Customer Service Coordinator Job Overview
Coordinate all installation projects for bespoke aluminium glazing systems
Book installation and remedial visits with the installation team
Manage installation team diaries to optimise travel and efficiency
Arrange and coordinate parts required for installations and visits
Act as the key point of contact for customers throughout their projects
Provide updates and resolve issues in a professional and timely manner
Support remedial works and post-installation requirements
Customer Service Coordinator Job Requirements
Previous experience in customer service or coordination roles
Experience in managing schedules, bookings, or team coordination desirable
Background in construction, glazing, or home improvement – not essential
Excellent communication skills via phone and email
Strong organisational skills with the ability to manage multiple projects
Solutions-focused with strong problem-solving abilities
Attention to detail and adaptable to changing requirements
A collaborative team player, based within commutable distance of Poole
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
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Customer Service Coordinator employer: Bennett and Game Recruitment
Contact Detail:
Bennett and Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding bespoke aluminium glazing solutions will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Service Coordinator role, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your organisational skills and experience in managing schedules. Think of specific examples where you've successfully coordinated projects or resolved customer issues, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your problem-solving abilities by preparing scenarios where you've had to think on your feet. The ability to adapt to changing requirements is crucial in this role, so be ready to highlight your flexibility and solutions-focused mindset.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or coordination roles. Emphasise any relevant skills such as communication, organisation, and problem-solving abilities that are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage schedules, coordinate teams, and provide excellent customer support.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Bennett and Game Recruitment
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to manage multiple projects and schedules. Be prepared to discuss specific examples from your past experience where you successfully organised tasks or coordinated teams to achieve a goal.
✨Demonstrate Excellent Communication
This role requires strong communication skills, both over the phone and via email. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with customers or team members in previous roles.
✨Emphasise Problem-Solving Abilities
The ability to resolve issues quickly and efficiently is crucial. Think of instances where you've faced challenges in customer service or project coordination, and explain how you approached and solved those problems.
✨Research the Company Culture
Understanding the company's commitment to quality, innovation, and professional development will help you align your answers with their values. Familiarise yourself with their projects and ethos, and be ready to discuss how you can contribute to their inclusive work culture.
