At a Glance
- Tasks: Coordinate service requests and manage engineer schedules in a fast-paced environment.
- Company: Leading supplier of heavy equipment with a strong focus on customer support.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Join a busy team and thrive in a supportive atmosphere.
- Why this job: Be the first point of contact for customers and make a real difference in service delivery.
- Qualifications: Experience in a similar role and strong organisational skills required.
The predicted salary is between 29000 - 31000 £ per year.
Burton upon Trent £29,000 - £31,000 DOE
Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK. They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
- Handling incoming customer calls and emails.
- Logging breakdowns and service requests.
- Scheduling and coordinating field service engineers.
- Managing engineer diaries and workloads.
- Keeping customers updated on job progress.
- Raising service documentation and job records.
- Liaising with internal departments to ensure jobs are completed efficiently.
- Prioritising urgent breakdowns and allocating resources accordingly.
- Delivering excellent customer service at all times.
What We're Looking For
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
- Strong organisational and planning skills.
- Excellent communication skills.
- Ability to manage multiple tasks in a busy environment.
- Good IT skills, including Microsoft Office.
Service Controller in Burton employer: Bennett and Game Recruitment
Join a dynamic team in Burton upon Trent, where our client offers a supportive work environment that values employee growth and development. With competitive salaries and a commitment to excellent customer service, this role as a Service Controller provides the opportunity to thrive in a fast-paced setting while being part of a leading supplier of heavy equipment. Enjoy the benefits of working in a collaborative culture that prioritises efficiency and innovation, ensuring you have the tools and support needed to succeed.
Contact Details:
Bennett and Game Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Burton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennett and Game Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennett and Game Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller in Burton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennett and Game Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Bennett and Game Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennett and Game Recruitment!
How to prepare for a job interview at Bennett and Game Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
