At a Glance
- Tasks: Manage customer calls, coordinate engineers, and ensure excellent service delivery.
- Company: Join a stable and supportive company in Burton upon Trent.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be the key link between customers and engineers, making a real difference.
- Qualifications: Experience in similar roles with strong organisational and communication skills.
The predicted salary is between 32000 - 35000 £ per year.
Position: Hire Controller – Burton upon Trent, United Kingdom.
Salary: £32,000 – £35,000 per annum, dependent on experience.
Responsibilities:
- Handle incoming customer calls and emails
- Log breakdowns and service requests
- Schedule and coordinate field service engineers
- Manage engineer diaries and workloads
- Keep customers updated on job progress
- Raise service documentation and job records
- Liaise with internal departments to ensure jobs are completed efficiently
- Prioritise urgent breakdowns and allocate resources accordingly
- Deliver excellent customer service at all times
Qualifications:
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar role
- Strong organisational and planning skills
- Excellent communication skills
- Ability to manage multiple tasks in a busy environment
- Good IT skills, including Microsoft Office
- Customer‑focused approach
Desirable:
- Experience within plant, construction, agricultural, engineering or commercial vehicle sectors
- Experience coordinating field‑based engineers
- SAP experience (advantageous but not essential)
Salary & Benefits:
- £32,000 – £35,000 per annum, dependent on experience
- Mon‑Thu: 8:00am – 5:00pm; Friday rotational half‑day finish – 40 hour week
- Company pension scheme
- 25 days holiday plus bank holidays
- Ongoing training and development
- Free onsite parking
- Stable and supportive working environment
Hire Desk Controller in Burton upon Trent employer: Bennett and Game Recruitment
As a Hire Desk Controller at our Burton upon Trent location, you will join a stable and supportive work environment that prioritises employee growth and development. With a competitive salary, generous holiday allowance, and ongoing training opportunities, we foster a culture of excellence and teamwork, ensuring that every team member can thrive while delivering outstanding customer service.
Contact Details:
Bennett and Game Recruitment Recruitment Team
We think you need these skills to ace Hire Desk Controller in Burton upon Trent
Customer Service
Organisational Skills
Planning Skills
Communication Skills
Multi-tasking
IT Skills
Microsoft Office
