At a Glance
- Tasks: Manage contracts and coordinate service operations for social housing clients.
- Company: A leading social housing service provider in London with a decade of success.
- Benefits: Competitive salary, overtime opportunities, company vehicle, and increasing holiday entitlement.
- Other info: Office-based role in Uxbridge with excellent career progression opportunities.
- Why this job: Join a growing team and make a difference in the community through impactful service.
- Qualifications: Experience in HVAC/FM industry and proficiency in CAFM systems.
Location: Office-Based in Uxbridge
Salary: £35,000-£37,000 depending on experience
Our client is a social housing service provider in London with over 10 years of success and continued growth. They are seeking a Senior Contracts Support to take contract ownership and work closely with the operations manager and the service desk manager.
The Lead Service Coordinator will join their ever-expanding service team. This division operates across London, managing a range of social housing clients. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Senior Contracts Support, you will be working out of the company's office in Uxbridge, Monday to Friday and from time to time, spend time with clients on site for key meetings:
- Schedule all works across social housing contracts
- Attend client meetings
- Answer inbound calls from clients
- Raising and scheduling jobs
- Provide updates on work
- Arranging engineers and subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raising purchase orders
- Managing material orders
Job Requirements:
- Experience in the HVAC and FM industry
- Understanding of building management with social housings
- Previous role held: Service coordinator/Helpdesk or similar
- Highly adept in handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits:
- Basic Salary of £35,000-£37,000 DOE
- 08:00-17:00 Monday to Friday - Office based in Uxbridge
- Overtime available
- Company vehicle
- 20 days holiday + Bank Holidays - increasing with service
- Pension 4%
Senior Contracts Support in Uxbridge employer: Bennett and Game Recruitment LTD
As a leading social housing service provider in London, our client offers a supportive and dynamic work environment for the Senior Contracts Support role based in Uxbridge. Employees benefit from a competitive salary, generous holiday allowance, and opportunities for professional growth within a collaborative team dedicated to making a positive impact in the community. With a focus on employee well-being and development, this company stands out as an excellent employer for those seeking meaningful and rewarding careers.
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contracts Support in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and FM industry. You never know who might have a lead on that Senior Contracts Support role or can put in a good word for you.
✨Tip Number 2
Prepare for those client meetings! Brush up on your knowledge of social housing and be ready to discuss how you can contribute to the team. Show them you’re not just another candidate, but the right fit.
✨Tip Number 3
Practice your phone skills! Since you'll be handling inbound calls, make sure you're comfortable answering queries and providing updates. Role-play with a friend to get into the groove.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Contracts Support in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Contracts Support role. Highlight your experience in the HVAC and FM industry, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your previous roles and how they relate to the responsibilities listed in the job description. Let us know what excites you about working with us!
Showcase Your Skills:Be sure to highlight your proficiency in CAFM systems and Microsoft Office tools. These are key skills for the role, so give us examples of how you've used them in past positions. We love seeing practical applications of your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of the HVAC and FM industry. Understand the specifics of building management in social housing, as this will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Experience
Prepare to discuss your previous roles, especially if you've worked as a service coordinator or in a similar position. Highlight specific examples where you've successfully managed schedules, handled client calls, or dealt with contractors.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a last-minute job request or a client complaint. Think through your responses ahead of time so you can demonstrate your problem-solving skills effectively.
✨Familiarise Yourself with Tools
Since you'll be using CAFM systems and Microsoft Office daily, make sure you're comfortable with these tools. If you can, mention any specific software you've used in the past and how it helped you manage your tasks efficiently.
