Unified Communications Technical Consultant

An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.

The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.

Unified Communications Technical Consultant Job Overview

This is a varied, hands‑on position that blends technical consultancy, pre‑sales support, and training delivery across a range of UC and networking products. You\'ll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.

• Work with sales colleagues to scope and propose technically sound UC and networking solutions
• Deliver product demonstrations and assist with technical aspects of sales pitches
• Support webinars, open days, and industry events with solution-focused technical input
• Identify and suggest upsell opportunities based on customer needs

Technical Enablement & Training

• Deliver technical product and certification training to partners and internal staff
• Assist in the creation of training materials and technical content
• Plan and run technical workshops and webinars (virtual and in-person)
• Promote upcoming training sessions in collaboration with the marketing and sales teams

Vendor & Product Engagement

• Act as a technical liaison for key UC vendors and manufacturers
• Maintain up-to-date knowledge and certifications across the vendor portfolio
• Attend vendor briefings and contribute to product lifecycle planning

Post-Sales Support

• Provide 2nd-line technical support to partners on UC, networking, and security solutions
• Troubleshoot issues via logs, remote sessions, and lab testing
• Escalate to vendors where required and contribute to internal knowledge base articles

Unified Communications Technical Consultant Job Requirements

You’ll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.

You\'ll ideally bring :

• A solid background in VoIP / Unified Comms – cloud or on-premise IP PBX, SIP, DECT, IP phones
• Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
• Familiarity with network switching, VLANs, and VPNs
• Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
• Experience in a distributor, MSP, VAR, or vendor support role
• Ability to present clearly and comfortably in front of an audience

Unified Communications Technical Consultant Salary & Benefits

• Salary dependent on experience likely £35k‑£40k
• Auto enrolment pension scheme
• 23 days holiday rising with tenure