Technical Service Coordinator

An exciting opportunity has arisen for a highly organised Technical Service Coordinator to join a growing and well-established engineering business specialising in hazardous materials storage and safety solutions. This role will play a key part in coordinating service, maintenance and installation activities across the UK, ensuring engineers, customers and suppliers are aligned to deliver projects and service work efficiently and on schedule. Reporting directly to the Managing Director, the successful candidate will work closely with clients, service engineers and internal departments to manage workloads, maintain accurate records and ensure excellent customer service throughout the project lifecycle. Full training will be provided on the company's products, systems and industry standards. This role would suit an organised and proactive individual with strong communication skills and a technical mindset. Applications are welcomed from experienced coordinators, graduates or college leavers looking to develop a long-term career within a technical engineering environment.

Key Responsibilities

• Coordinate service, maintenance and installation activities across multiple customer sites
• Schedule engineers and manage workloads to ensure service commitments are delivered on time
• Act as a key point of contact for customers, responding to enquiries and providing project updates
• Maintain accurate service records, schedules and project documentation
• Track project progress and ensure all activities are completed within agreed timescales
• Use Microsoft Excel and Microsoft Dynamics 365 to manage service schedules, customer information and project data
• Liaise with engineers, suppliers and customers to coordinate resources and site requirements
• Support the preparation of quotations, reports and service documentation
• Monitor outstanding actions and ensure timely completion of maintenance and service activities
• Assist with continuous improvement of service processes and administrative systems
• Support the wider team with project coordination and operational activities as required

What We Need From You

Essential:

• Strong organisational and planning skills
• Excellent communication skills, both written and verbal
• Confident dealing with customers, engineers and internal stakeholders
• Good working knowledge of Microsoft Office, particularly Excel
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a small, fast-paced team
• Positive attitude and willingness to learn

Desirable:

• Previous experience in a service coordination, project coordination, scheduling or administrative role
• Experience using Microsoft Dynamics 365 or similar ERP/CRM systems
• Technical, engineering or construction industry exposure
• Experience coordinating field-based engineers or maintenance teams
• Engineering qualification, college course or technical education background
• Understanding of service, maintenance or project delivery environments

What We Offer

• Salary of £30,000 - £35,000 depending on experience
• Discretionary annual bonus
• Company pension scheme
• 21 days holiday plus all English bank holidays
• Company laptop and full IT setup
• Full training on company products, systems and industry standards
• Ongoing development opportunities within a growing engineering business
• Opportunity to build a long-term career in a specialist technical sector

Working Pattern & Location

37.5 hours per week, Monday to Friday. This is primarily an office-based position, although occasional site visits may be required as part of training and development.