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- Tasks: Support and enable partners with VoIP solutions while delivering engaging training and technical support.
- Company: Established tech distributor in Reading, specialising in IP communications and networking.
- Benefits: Competitive salary, pension scheme, and increasing holiday entitlement.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in VoIP/UC solutions and strong communication skills required.
- Other info: Opportunity for career growth in a collaborative environment.
The predicted salary is between 35000 - 40000 £ per year.
An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners. The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
This is a varied, hands-on position that blends technical consultancy, pre-sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
- Work with sales colleagues to scope and propose technically sound UC and networking solutions
- Deliver product demonstrations and assist with technical aspects of sales pitches
- Support webinars, open days, and industry events with solution-focused technical input
- Identify and suggest upsell opportunities based on customer needs
Technical Enablement & Training
- Deliver technical product and certification training to partners and internal staff
- Assist in the creation of training materials and technical content
- Plan and run technical workshops and webinars (virtual and in-person)
- Promote upcoming training sessions in collaboration with the marketing and sales teams
Vendor & Product Engagement
- Act as a technical liaison for key UC vendors and manufacturers
- Maintain up-to-date knowledge and certifications across the vendor portfolio
- Attend vendor briefings and contribute to product lifecycle planning
Post-Sales Support
- Provide 2nd-line technical support to partners on UC, networking, and security solutions
- Troubleshoot issues via logs, remote sessions, and lab testing
- Escalate to vendors where required and contribute to internal knowledge base articles
You’ll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
You’ll ideally bring:
- A solid background in VoIP / Unified Comms – cloud or on-premise IP PBX, SIP, DECT, IP phones
- Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
- Familiarity with network switching, VLANs, and VPNs
- Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
- Experience in a distributor, MSP, VAR, or vendor support role
- Ability to present clearly and comfortably in front of an audience
Salary dependent on experience likely £35k-£40k
Auto enrolment pension scheme
23 days holiday rising with tenure
Other details to be discussed at interview
Technical Account Manager - VoIP Systems employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - VoIP Systems
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals in the VoIP and UC space. Don’t be shy – introduce yourself and share your passion for technology!
✨Tip Number 2
Show off your skills! Prepare a portfolio of your past projects or case studies that highlight your technical expertise in VoIP and networking. This will give you an edge during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on explaining complex technical concepts in simple terms, as this is key for a customer-facing role.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals who can make a difference. Keep an eye on our job listings and don’t hesitate to reach out if you have questions about the application process.
We think you need these skills to ace Technical Account Manager - VoIP Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP and Unified Communications. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills: Since this role is all about technical consultancy, make sure to mention your familiarity with SIP logs, troubleshooting, and any relevant certifications. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Tech Inside Out
Make sure you brush up on your VoIP and Unified Communications knowledge. Be ready to discuss specific technologies like SIP, IP PBX, and any relevant troubleshooting techniques. The more confident you are with the technical details, the better you'll impress the interviewers.
✨Showcase Your Communication Skills
Since this role is customer-facing, practice articulating complex technical concepts in a simple way. Prepare examples of how you've successfully communicated with clients or partners in the past, especially during product demos or training sessions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like troubleshooting a VoIP issue or delivering a training session. Think through your past experiences and be ready to share how you approached similar challenges.
✨Research the Company and Its Products
Familiarise yourself with the company's portfolio of UC, networking, and security solutions. Understanding their products will not only help you answer questions but also show your genuine interest in the role and the company.
