At a Glance
- Tasks: Be the go-to person for customer calls, coordinating engineers and managing service requests.
- Company: Leading supplier of heavy equipment with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, ongoing training, and a company pension.
- Other info: Enjoy a stable work environment with excellent career development opportunities.
- Why this job: Join a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience in a similar role and strong communication skills are essential.
The predicted salary is between 31000 - 31000 £ per year.
Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK. They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
- Handling incoming customer calls and emails.
- Logging breakdowns and service requests.
- Scheduling and coordinating field service engineers.
- Managing engineer diaries and workloads.
- Keeping customers updated on job progress.
- Raising service documentation and job records.
- Liaising with internal departments to ensure jobs are completed efficiently.
- Prioritising urgent breakdowns and allocating resources accordingly.
- Delivering excellent customer service at all times.
What We're Looking For
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
- Strong organisational and planning skills.
- Excellent communication skills.
- Ability to manage multiple tasks in a busy environment.
- Good IT skills, including Microsoft Office.
- A customer-focused approach.
Desirable
- Experience within plant, construction, agricultural, engineering or commercial vehicle sectors.
- Experience coordinating field-based engineers.
- SAP experience (advantageous but not essential).
Salary & Benefits
- £29,000 - £31,000 per annum depending on experience.
- Monday to Thursday: 8:00am - 5:00pm.
- Friday rotational half-day finish.
- 40-hour working week.
- Company pension.
- 25 days holiday plus bank holidays.
- Ongoing training and development.
- Free onsite parking.
- Stable and supportive working environment.
Service Desk Controller in Stoke-on-Trent employer: Bennett and Game Recruitment LTD
Join a dynamic team in Burton upon Trent, where you'll play a crucial role as a Service Desk Controller for a leading supplier of heavy equipment. With a strong focus on employee development, you will benefit from ongoing training, a supportive work culture, and a competitive salary package that includes generous holiday allowances and a company pension. This is an excellent opportunity to thrive in a fast-paced environment while delivering exceptional customer service and coordinating essential engineering support.
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
