At a Glance
- Tasks: Coordinate engineers and manage service requests in a fast-paced environment.
- Company: Leading supplier of heavy equipment with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, ongoing training, and free onsite parking.
- Other info: Enjoy a stable work environment with excellent career development opportunities.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Experience in a similar role and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a leading supplier of heavy equipment and machinery, providing industry‑leading products and aftersales support across the UK. They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast‑paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
- Handling incoming customer calls and emails.
- Logging breakdowns and service requests.
- Scheduling and coordinating field service engineers.
- Managing engineer diaries and workloads.
- Keeping customers updated on job progress.
- Raising service documentation and job records.
- Liaising with internal departments to ensure jobs are completed efficiently.
- Prioritising urgent breakdowns and allocating resources accordingly.
- Delivering excellent customer service at all times.
What We're Looking For
- Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
- Strong organisational and planning skills.
- Excellent communication skills.
- Ability to manage multiple tasks in a busy environment.
- Good IT skills, including Microsoft Office.
- A customer‑focused approach.
Desirable
- Experience within plant, construction, agricultural, engineering or commercial vehicle sectors.
- Experience coordinating field‑based engineers.
- SAP experience (advantageous but not essential).
Salary & Benefits
- 32,000 - 35,000 per annum depending on experience.
- Monday to Thursday: 8:00am - 5:00pm.
- Friday rotational half‑day finish.
- 40‑hour working week.
- Company pension.
- 25 days holiday plus bank holidays.
- Ongoing training and development.
- Free onsite parking.
- Stable and supportive working environment.
Hire Desk Controller in Stafford employer: Bennett and Game Recruitment LTD
Join a dynamic team in Burton upon Trent where your role as a Hire Desk Controller will be pivotal in delivering exceptional customer service and efficient operations. With a competitive salary, generous holiday allowance, and ongoing training opportunities, our company fosters a supportive work culture that prioritises employee growth and development, making it an excellent employer for those seeking a rewarding career in the heavy equipment industry.
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
