Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in managing service operations and spare parts flow.
- Company: Join a top forklift supplier in Europe with a fast-paced environment.
- Benefits: Competitive salary, pension, private medical insurance, and generous holiday allowance.
- Why this job: Make a real impact in the materials handling industry while developing your leadership skills.
- Qualifications: Experience in service or parts management, strong leadership, and communication skills.
- Other info: Exciting career growth opportunities in a respected company.
The predicted salary is between 28000 - 36000 £ per year.
Our client is one of Europe's leading forklift suppliers, operating from a busy site in Basingstoke. Each year, they prepare and sell around 1,000 forklifts to customers across the UK and internationally. With a fast-paced and growing operation, they are now seeking an experienced Service & Parts Manager to lead their field service team and oversee the flow of spare parts across the business. This is an exciting opportunity for a motivated and hands-on manager with a strong background in service operations, team leadership, and parts management to join a respected company at the forefront of the materials handling industry.
As the Service & Parts Manager, you will be responsible for ensuring the smooth and efficient running of both the Service and Parts departments. You will manage a small but busy team, balancing operational oversight with customer service, supplier coordination, and technical support. This role requires a proactive leader with excellent organisational skills and the ability to drive performance, maintain safety standards, and deliver exceptional customer satisfaction.
Job Overview- Oversee the daily operations of the Service Department, including scheduling, job reviews, engineer support, and training coordination.
- Manage the Parts Department, streamlining processes and ensuring efficient stock control.
- Maintain strong relationships with customers, suppliers, and dealers, ensuring a high standard of service and communication.
- Provide technical support to engineers and customers via phone, email, and digital platforms.
- Assist with warranty claims, ensuring documentation and processes are completed correctly.
- Coordinate with transport, operations, and subcontractors to plan installations and deliveries.
- Support the rollout and development of new systems, including ERP software.
- Step in to cover other management duties when required.
- Proven background in service or parts management, ideally within forklifts, plant, or heavy equipment.
- Strong leadership and team management skills.
- Excellent organisational and communication abilities.
- Technical knowledge of forklifts or similar machinery (desirable).
- Confident working with both customers and suppliers at all levels.
- Salary: £35,000 - £45,000 per annum (DOE)
- Hours: Full-time, permanent
- Overtime available
- Company pension
- Sick pay
- Private medical insurance
- 20 days holiday + bank holidays
- Additional service holiday: 1 extra day for every 2 years of service (up to 5 extra days)
Service and Parts Manager employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling industry and let them know you're on the lookout for a Service & Parts Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Familiarise yourself with their products and services, especially in the forklift sector. This will help you demonstrate your knowledge and passion during the interview, making you stand out as a candidate.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and improving service operations. Use specific examples to illustrate how you've driven performance and maintained high customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about landing that Service & Parts Manager position with a top-notch company.
We think you need these skills to ace Service and Parts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Parts Manager role. Highlight your experience in service operations and team leadership, as well as any relevant technical knowledge of forklifts or similar machinery. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in parts management and customer service. Remember, we love a proactive leader who can drive performance!
Show Off Your Organisational Skills: In your application, make sure to showcase your excellent organisational abilities. Whether it's managing a busy team or streamlining processes, we want to know how you keep everything running smoothly. Give us the details!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts and service operations. Understand the key responsibilities of a Service & Parts Manager and be ready to discuss how your experience aligns with these. This will show that you're not just interested in the role, but that you genuinely understand it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This is your chance to demonstrate your hands-on management style and how you can motivate a team to achieve exceptional customer satisfaction.
✨Communicate Clearly
Since this role involves liaising with customers, suppliers, and your team, practice clear and concise communication. Be ready to explain complex technical issues in simple terms. This will highlight your ability to maintain strong relationships and ensure effective communication across all levels.
✨Be Proactive and Solution-Oriented
Think of scenarios where you've had to solve problems quickly and efficiently. Prepare to discuss how you would handle challenges in the Service and Parts departments. Showing that you can think on your feet and come up with solutions will impress your interviewers and demonstrate your proactive leadership style.
