Business Development Manager in Luton

Our client is a leading UK supplier of telehandlers and roto-telehandlers, supporting a wide range of customers across construction, infrastructure, and industrial sectors. As part of their continued growth, they are seeking an experienced Business Development Manager to join their team and play a key role in expanding their market presence. Salary paying up to £55,000 with company vehicle.

The ideal candidate will bring strong industry knowledge along with a successful track record in telehandler or plant hire sales. You will be responsible for developing new business opportunities, nurturing existing client relationships, and representing the brand across the Bedford, Milton Keynes, and North London regions. Due to the nature of the role, candidates must be based within a commutable distance of this territory to ensure effective coverage and customer engagement.

• Develop and execute a strategic territory plan to ensure maximum customer engagement.
• Grow total revenue from your portfolio year-on-year by applying acquisition, retention, and account maximisation strategies.
• Drive pipeline growth weekly by identifying and adding new customer or project opportunities.
• Consistently increase the Average Weekly Rate (AWR) of your portfolio throughout the year, surpassing prior year benchmarks.
• Improve payment performance across your customer portfolio to help the company achieve financial targets.
• Respond to Net Promoter Score (NPS) feedback within two hours and use the company average score as a minimum benchmark.
• Manage existing customer relationships while developing new business through proactive meetings and outstanding service.
• Strengthen the company's market-leading position in telehandlers by leveraging unique digital innovations and a consultative sales approach.
• Maintain accurate CRM records, manage ABI leads, and support ad hoc sales analysis.
• Collaborate with the wider sales team to share relevant information on current and ad hoc projects, and support account development as needed.
• Generate sales reports and insights from InspHire and other systems.
• Service existing accounts, secure orders, and identify new business opportunities through effective planning and organisation of daily activities.
• Maintain relationships with former customers and act as a liaison between clients and the company.
• Present the company's products and services in a professional and positive manner.
• Undertake ad hoc duties as required to support the business.

Essential:

• Strong customer service skills with a proven ability to exceed client expectations.
• Demonstrated sales success and track record of achieving targets.
• Excellent communication and administrative skills.
• Ability to build and maintain relationships with new and existing clients, both internal and external.
• Skilled in negotiation and closing business deals.
• Strong influencing and impact skills to drive results.
• Pragmatic, driven, and able to balance operational constraints while delivering exceptional customer experiences.
• Creative problem-solving mindset.
• Willingness to go above and beyond for customers and colleagues.
• Resilient under pressure, able to manage emotions, and bounce back from challenges.
• Collaborative team player with a positive approach to cross-functional communication and support.
• Full UK driving licence with no more than 3 penalty points.

Desirable:

• Knowledge of relevant industry sectors: House Building, Civil Engineering, Groundworks, General Construction, Infrastructure, Energy, Utilities, and Industrial.
• Graduate-level education or equivalent experience.
• Proven track record of driving market growth and winning new business through identifying and pursuing opportunities.

£50,000-£55,000 basic salary dependant on experience, bonus scheme, company vehicle, routes to progression available in the business, 23 days holiday plus bank holiday, pension, healthcare benefits.