At a Glance
- Tasks: Coordinate service operations and manage client communications in a dynamic office environment.
- Company: Established service provider in London with over 50 years of success.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and career growth opportunities.
- Other info: Office-based role at Kew Gardens with a supportive work culture.
- Why this job: Join a thriving team and make a real impact in the Technical Services Division.
- Qualifications: Experience in HVAC/FM industry and proficiency in CAFM systems.
The predicted salary is between 35000 - 40000 £ per year.
Position: Lead Service Coordinator
Location: Office-based - Kew Gardens
Salary: up to £40,000, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They are seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service manager.
The Lead Service Coordinator will join their ever-expanding Technical Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Lead Service Coordinator, you will be working out of the company's office at Kew Gardens Monday to Friday.
- Schedule all works across the contract
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and subcontractors to attend works
- Compile reports for ongoing works, clients, and senior management
- Manage SLA & KPIs, RAMs
- Raise purchase orders and invoices
- Managing material orders
Job Requirements:
- Experience in the HVAC and FM industry
- Office-based in Kew Gardens
- Previous role held as Service Coordinator/Helpdesk or similar
- Highly adept at handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits:
- Basic Salary of £35,000-£40,000 DOE
- 08:00-17:00 Monday to Friday - Office-based in Kew Gardens
- 23 days holiday + Bank Holidays - increasing with service
- Pension 4%
Lead Service Coordinator - Kew Gardens in London employer: Bennett and Game Recruitment LTD
Join a rapidly expanding engineering business in Ipswich, where you will receive comprehensive training and development as a Junior Technical Sales Engineer. With a strong focus on employee growth, this role offers the unique opportunity to blend technical engineering with customer interaction, all within a supportive work culture that encourages progression into more autonomous positions. Enjoy a competitive salary and the chance to engage directly with customers, enhancing your skills in a dynamic environment.
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Coordinator - Kew Gardens in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennett and Game Recruitment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennett and Game Recruitment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Service Coordinator - Kew Gardens in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennett and Game Recruitment LTD:Your cover letter is your chance to shine! Tell us why you want to work at Bennett and Game Recruitment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennett and Game Recruitment LTD!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
