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- Tasks: Coordinate service operations and manage client communications in a dynamic office environment.
- Company: Established service provider with over 50 years of success in London.
- Benefits: Competitive salary, overtime opportunities, and generous holiday allowance.
- Other info: Office-based role in Canary Wharf with excellent career development prospects.
- Why this job: Join a growing team and make a real impact in the Energy Services Division.
- Qualifications: Experience in HVAC/FM industry and proficiency in CAFM systems.
Location: Office-Based Canary Wharf
Salary: up to £38k, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever-expanding Energy Services Division, which operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Lead Service Coordinator, you will be working out of the company's office in Canary Wharf, Monday to Friday.
- Schedule all works across the flagship contract
- Answer inbound calls from clients
- Raising and scheduling jobs
- Provide updates on work
- Arranging engineers and subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raising purchase orders
- Managing material orders
Job Requirements:
- Experience in the HVAC and FM industry
- Office based in Canary Wharf
- Previous role held: Service coordinator/Helpdesk or similar
- Highly adept in handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits:
- Basic Salary of £32,000-£38,000 DOE
- 08:00-17:00 Monday to Friday - Office based in Canary Wharf
- Overtime available
- 23 days holiday +
Lead Service Coordinator in London employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and FM industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their Energy Services Division. Be ready to discuss how your experience aligns with their needs, especially around managing contracts and coordinating services.
✨Tip Number 3
Show off your skills! If you’re proficient in CAFM systems and Microsoft Office, make sure to highlight that during conversations. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us.
We think you need these skills to ace Lead Service Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Coordinator role. Highlight your experience in the HVAC and FM industry, and don’t forget to mention any relevant skills with CAFM systems and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your previous experience as a service coordinator and how you can contribute to the Energy Services Division.
Showcase Your Communication Skills: As a Lead Service Coordinator, communication is key. In your application, demonstrate your ability to handle inbound calls and manage client queries effectively. This will show us you’re ready for the fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of the HVAC and FM industry. Familiarise yourself with common terms and processes, especially those related to service coordination. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in service coordination or helpdesk environments. Think about times when you successfully managed schedules, handled customer queries, or dealt with unexpected challenges. This will demonstrate your capability to handle the responsibilities of the Lead Service Coordinator.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd handle certain situations, like scheduling conflicts or urgent client requests. Practise your responses to these types of questions so you can articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company's future projects, or how success is measured in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.