At a Glance
- Tasks: Lead a team, manage service delivery, and ensure efficient operations.
- Company: Established M&E Contractor with over 40 years of industry experience.
- Benefits: Competitive salary, 23 days holiday, and a supportive work environment.
- Other info: 6-month contract with opportunities for professional growth.
- Why this job: Make a real impact by driving team collaboration and improving service performance.
- Qualifications: Experience in managing teams and liaising with clients is essential.
An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.
The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both customers and contractors.
Key responsibilities include:
- Overseeing planned maintenance
- Reactive works
- Accurate reporting
- Updates to the CAFM system
The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance. This is a 6-month contract.
Salary & Benefits:
- Basic Salary: £32,000 - £36,000 DOE
- 8:00am - 5:00pm, Monday to Friday, 1 hour lunch
- 23 days holiday + Bank Holidays
- 4% of the Employee's basic salary
Job Requirements:
- Previous experience managing/Supervising a team of service coordinators
- Skillset in liaising with clients and able to offer contract support
- Live within a commutable distance of Hemel Hempstead
- Hold a full and clean UK Driving License
- Proven background in a busy service desk
- Beneficial to have worked with M&E engineers/clients
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Servicedesk Supervisor in Hemel Hempstead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bennett and Game Recruitment LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bennett and Game Recruitment LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Servicedesk Supervisor in Hemel Hempstead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bennett and Game Recruitment LTD.
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bennett and Game Recruitment LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bennett and Game Recruitment LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
