At a Glance
- Tasks: Manage daily operations of a busy Tool & Plant Hire business and support the team.
- Company: Established tool hire company with over 50 years of success.
- Benefits: Competitive salary, pension scheme, holiday entitlement, and ongoing training.
- Other info: Join a supportive team and enjoy a stable career opportunity.
- Why this job: Take ownership in a key role and contribute to the company's growth.
- Qualifications: Experience in tool or plant hire and strong customer service skills.
A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business's future growth and success.
Overview
- Support the day-to-day running of a busy Tool & Plant Hire operation
- Manage customer enquiries via phone, email, and face-to-face
- Process hire orders, quotations, and contracts
- Coordinate equipment availability, deliveries, and collections
- Support and supervise depot staff where required
- Build and maintain strong customer relationships
- Resolve customer queries and operational issues
- Assist with planning, scheduling, and resource management
- Support senior management with depot operations
- Take ownership and make decisions in a fast-paced environment
Requirements
- Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants
- Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager
- Strong customer service and communication skills
- Ability to manage multiple priorities and work under pressure
- Commercial awareness and understanding of depot operations
- Strong organisational and problem-solving skills
- Ability to work independently and take responsibility
- Hands-on, proactive approach
- Experience supervising staff or managing operational workflows is advantageous
Salary & Benefits
- £40,000 - £45,000 basic salary
- Long-term career opportunity
- High level of responsibility and autonomy
- Stable and successful independent business
- Supportive and collaborative team environment
- Company pension scheme
- Holiday entitlement
- Free on-site parking
- Ongoing training and development
- Opportunity to become a key member of the management team
Hire Desk Manager in Crewe employer: Bennett and Game Recruitment LTD
Join a well-established, privately owned Tool & Plant Hire business in Crewe, where you will play a pivotal role as a Hire Desk Manager. With over 50 years of success, we offer a supportive and collaborative team environment, competitive salary, and long-term career opportunities, allowing you to take ownership of your work while contributing to the company's future growth. Enjoy benefits such as a company pension scheme, ongoing training, and the chance to become a key member of our management team.
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in Crewe
✨Tip Number 1
Network like a pro! Reach out to your connections in the Tool & Plant Hire industry. Attend local events or join online forums where you can meet potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you admire, like the one hiring for the Hire Desk Manager role, and send them a message expressing your interest. You never know what opportunities might arise!
✨Tip Number 3
Prepare for interviews by practising common questions related to operations management and customer service. Use real-life examples from your experience to showcase your skills and how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make a difference in the Tool & Plant Hire sector.
We think you need these skills to ace Hire Desk Manager in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in Tool Hire or Plant Hire, and don’t forget to showcase your leadership qualities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Manager role. Mention specific examples of how you've managed operations or resolved customer issues in the past.
Showcase Your Customer Service Skills:Since this role involves managing customer enquiries and building relationships, make sure to emphasise your strong communication skills. Share any relevant experiences where you’ve gone above and beyond for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of the Tool & Plant Hire industry. Understand the key players, trends, and challenges. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. This will highlight your ability to take ownership and lead effectively.
✨Customer Service is Key
Be ready to discuss how you've built and maintained customer relationships in previous roles. Think of specific instances where you resolved customer queries or improved service delivery. This will showcase your strong communication skills and customer-centric approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle multiple priorities or operational issues in a fast-paced environment. Practising these scenarios can help you articulate your thought process clearly during the interview.
