Position: Lead Service Coordinator
Location: Office-based, Kings Cross
Salary: up to £40,000, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service desk manager.
The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call‑out service.
As the Lead Service Coordinator, you will be working out of the company's office in Kings Cross Monday to Friday.
- Schedule all works across the flagship contract
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and Subcontractors to attend works
- Compile reports for ongoing works, clients, and senior management
- Manage SLA & KPIs
- Raising purchase orders
- Managing material orders
Lead Service Coordinator Job Requirements
- Experience in the HVAC and FM industry
- Office-based in Kings Cross
- Previous role held as Service coordinator/Helpdesk or similar
- Highly adept at handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Service Coordinator Salary & Benefits
- Basic Salary of £38,000-£40,000 DOE
- 08:00-17:00 Monday to Friday - Office based in King's Cross
- Overtime available
- 23 days holiday + Bank Holidays - increasing with service
- Pension 4%
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Lead Service Coordinator - Kings Cross in City of London employer: Bennett and Game Recruitment LTD
Join a rapidly expanding engineering business in Ipswich, where you will receive comprehensive training and development as a Junior Technical Sales Engineer. With a strong focus on employee growth, this role offers the unique opportunity to blend technical engineering with customer interaction, all within a supportive work culture that encourages progression into more autonomous positions. Enjoy a competitive salary and the chance to engage directly with customers, enhancing your skills in a dynamic environment.
Contact Details:
Bennett and Game Recruitment LTD Recruitment Team
