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- Tasks: Lead a team in managing HVAC operations and ensuring client satisfaction.
- Company: Respected HVAC contractor with a nationwide presence and employee-owned culture.
- Benefits: Competitive salary, car allowance, annual bonus, and profit-sharing scheme.
- Other info: Opportunities for professional development and career progression.
- Why this job: Join a company where you can influence decisions and share in its success.
- Qualifications: Experience in service management and HVAC technical knowledge required.
The predicted salary is between 58000 - 65000 £ per year.
Location: M4/M40/M1
Salary: £58,000 - £65,000 DOE
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client’s business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company’s management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company’s performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Salary & Benefits
- Basic Salary £58,000 - £65,000 DOE
- Car allowance - £500pm
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee-owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage
Job Requirements
- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
HVAC Operations Manager in Banbury employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and client management skills. Be ready to discuss your experience with P&L and how you've driven service quality in past roles. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like those that are employee-owned. This shows you’re genuinely interested in being part of a team that values its members, which can set you apart from other candidates.
✨Tip Number 4
Use our website to apply directly for the HVAC Operations Manager position. It’s a great way to ensure your application gets noticed, and you can easily track your progress through the hiring process. Let’s get you that dream job!
We think you need these skills to ace HVAC Operations Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HVAC Operations Manager role. Highlight your experience in service management, technical mastery, and client relationships. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in managing teams and P&L responsibilities. We love a good story!
Showcase Your Technical Knowledge: Since this role requires HVAC technical expertise, don’t shy away from showcasing your knowledge of heating, cooling, and plant rooms. We want to know you can hold your own in technical conversations with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge about HVAC systems, especially air conditioning, chillers, and ventilation. Be ready to discuss specific projects you've worked on and how you've tackled challenges in the past.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams, improved service quality, and driven productivity in previous roles.
✨Understand P&L Management
Since you'll be responsible for a P&L of around £1.3M, it's crucial to show your understanding of budget management and cost control. Be prepared to discuss how you've successfully managed budgets in the past and any strategies you've implemented to improve profitability.
✨Build Rapport with Clients
Client relationships are key in this role. Think of instances where you've successfully negotiated contracts or resolved client issues. Highlight your customer service skills and how you ensure client satisfaction to secure contract extensions.