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- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Respected HVAC contractor with a nationwide presence and employee-owned culture.
- Benefits: Competitive salary, car allowance, annual bonus, and profit-sharing scheme.
- Why this job: Join a company where you can influence decisions and share in its success.
- Qualifications: Experience in service management, HVAC knowledge, and strong client relationship skills.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 55000 - 65000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Client Service Manager Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control.
- Basic Salary £55,000-£65,000 DOE.
- Car allowance circa £5k per annum.
- Annual bonus targeted on net profit, service, compliance & engineer development.
- Employee-owned trust profit sharing scheme, increases with time served.
- Pension.
- Any further package details to be discussed at interview stage.
HVAC Operations Manager in Aylesbury employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the hunt for a Client Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your HVAC knowledge and client management skills. Be ready to discuss your experience with P&L and how you've driven service quality in past roles. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like those that are employee-owned. Check out our website for opportunities where you can truly make an impact and be part of a team that values your input.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace HVAC Operations Manager in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HVAC Operations Manager role. Highlight your experience in service management and any technical mastery you have in HVAC systems. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention your client-facing skills and how you've successfully managed teams in the past. We love a good story that showcases your achievements!
Showcase Your P&L Experience: Since you'll be responsible for a P&L of around £1.3M, make sure to highlight your experience with budget management and cost control. We want to know how you've driven profitability in previous roles, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your HVAC Stuff
Make sure you brush up on your HVAC technical knowledge before the interview. Be ready to discuss systems like air conditioning, chillers, and ventilation in detail. This will show that you’re not just a manager but someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service quality or productivity. This will help demonstrate your capability to manage a team of engineers effectively.
✨Client Relationships Matter
Be ready to talk about your experience with client-facing roles. Highlight any successful negotiations or contract management experiences. This is crucial since maintaining and growing client relationships is a big part of the job.
✨P&L Proficiency
Familiarise yourself with P&L statements and cost control measures. Be prepared to discuss how you've managed budgets in previous roles. This will show that you can handle the financial responsibilities that come with the position.
