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For Companies At a Glance
- Tasks: Assist with IT support requests and resolve technical issues while learning on the job.
- Company: Join a dynamic IT & Cyber Security company in Waterlooville.
- Benefits: Competitive salary, full training, 28 days holiday, and career progression opportunities.
- Why this job: Kickstart your IT career with hands-on experience and nationally recognised certifications.
- Qualifications: Interest in IT, great communication skills, and a friendly attitude.
- Other info: Perfect for self-motivated team players eager to learn and grow.
The predicted salary is between 22000 - 29000 £ per year.
Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Jr Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles.
Job Overview
- Respond to incoming support requests via phone, email, and ticketing system.
- Log and triage tickets accurately.
- Resolve straightforward technical issues with support from the team.
- Escalate more complex issues appropriately.
- Maintain clear and professional communication with clients.
- Follow internal documentation and standard operating procedures.
- Engage in training, shadowing, and continual learning.
Job Requirements
- A genuine interest in IT and a willingness to learn.
- Some exposure to IT support or customer service is a plus, but not required.
- Great communication skills.
- Attention to detail and ability to follow processes.
- Friendly and professional attitude.
- Curious, self-motivated, and a team player.
Salary & Benefits
- £26,000 - £35,000 base salary DOE
- Monday - Friday (office hours)
- Full on the job training and certifications
- 28 days holiday (inclusive of bank holidays)
1st Line Support Engineer employer: Bennett and Game Recruitment LTD
Contact Detail:
Bennett and Game Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get to know the company! Research Bennett and Game and their IT & Cyber Security focus. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a 1st Line Support Engineer, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to build confidence.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples from your past experiences where you resolved issues, even if they’re not IT-related. This shows your ability to learn and adapt!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let us know why you're excited about the 1st Line Support Engineer role! Share your genuine interest in IT and any experiences that sparked your curiosity. A little passion goes a long way!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the responsibilities of responding to support requests and resolving technical issues.
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Keep it professional yet friendly, and explain why you’d be a great fit for our team. Don’t forget to mention your willingness to learn and grow with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Bennett and Game Recruitment LTD
✨Know Your Tech Basics
Brush up on fundamental IT concepts and common support issues. Even if you haven't had much experience, showing that you understand basic troubleshooting steps can impress the interviewers.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. Role-playing with a friend can help you articulate your thoughts clearly and professionally.
✨Show Your Willingness to Learn
Emphasise your eagerness to grow within the company. Mention any relevant courses or certifications you're interested in pursuing, as this shows you're proactive about your development.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, training opportunities, or the technologies they use. This not only shows your interest but also helps you gauge if the company is the right fit for you.
