At a Glance
- Tasks: Lead daily operations of luxury lodges, spa, and restaurant while ensuring exceptional guest experiences.
- Company: Bennane Shore, a family-owned hospitality destination with a focus on luxury and service.
- Benefits: Competitive salary, company pension, staff discounts, and free on-site parking.
- Other info: Join us at an exciting time of growth and transformation in a supportive environment.
- Why this job: Shape the future of a unique hospitality business and make a real impact on guest satisfaction.
- Qualifications: 5+ years in senior hospitality management with strong leadership and financial skills.
The predicted salary is between 40000 - 45000 £ per year.
Job Type: Full-Time
About Us
At Bennane Shore, we are a growing family owned hospitality destination offering luxury lodge accommodation, quality dining, and a relaxing spa experience.
Our mission is to deliver outstanding guest experiences through exceptional service, high operational standards, and a passionate team.
Following an exciting refurbishment, we are preparing to reopen with a refreshed vision, enhanced facilities, and an even stronger focus on delivering exceptional guest experiences.
This is a unique opportunity to join us at the start of an exciting new chapter and play a key role in shaping the future success of our Lodges, Spa, and Restaurant.
The Role
As General Manager, you will have full operational responsibility for the day-to-day running and long-term success of the business.
You will oversee all departments, ensuring exceptional guest satisfaction, strong financial performance, and a positive workplace culture.
You will lead department managers, drive continuous improvement, and work closely with the owners to achieve strategic business objectives.
Key Responsibilities
- Lead the daily operations of the Lodges, Spa, and Restaurant.
- Deliver exceptional guest experiences across all areas of the business.
- Recruit, mentor, and develop department managers and staff.
- Manage budgets, forecasting, payroll, and cost controls.
- Drive revenue growth through occupancy, food and beverage sales, spa utilisation, and events.
- Monitor KPIs and implement strategies to improve profitability and operational efficiency.
- Ensure compliance with all Health & Safety, Food Hygiene, Licensing, Employment, and regulatory requirements.
- Maintain high standards of cleanliness, presentation, and service throughout the property.
- Work collaboratively with marketing and sales teams to maximise bookings and business opportunities.
- Handle guest feedback professionally and implement service improvements.
- Foster a culture of accountability, teamwork, and continuous development.
About You
We're looking for someone who is
- An experienced General Manager or Senior Operations Manager within hospitality.
- Experienced in managing multi-department operations including accommodation, food & beverage, and leisure or spa facilities.
- A confident leader with excellent people management skills.
- Commercially aware with a proven ability to increase revenue and profitability.
- Passionate about delivering exceptional customer service.
- Highly organised with strong problem-solving and decision-making abilities.
- Calm under pressure and able to manage multiple priorities.
- Flexible to work evenings, weekends, and holidays as required.
- Minimum 5 years' senior hospitality management experience.
- Strong financial and commercial management skills.
- Experience managing budgets and achieving financial targets.
- Excellent communication and interpersonal skills.
- Strong understanding of Health & Safety and compliance legislation.
- Full UK driving licence
What We Offer
- Company pension.
- Staff discounts across accommodation, restaurant, and spa.
- Supportive and collaborative working environment.
- Free on-site parking
Why Join Us?
This is an opportunity to take ownership of a unique hospitality business where your leadership will directly influence guest satisfaction, team success, and commercial performance.
If you are an ambitious hospitality professional looking for your next challenge, we'd love to hear from you.
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General Manager - Lodges, Spa & Restaurant in Girvan employer: Bennane Shore Holiday Park and Spa
At Bennane Shore, we pride ourselves on being a family-owned hospitality destination that values exceptional service and a supportive work culture. As a General Manager, you will not only lead a passionate team but also have the opportunity to shape the future of our luxury lodges, spa, and restaurant following an exciting refurbishment. With competitive salaries, staff discounts, and a commitment to employee development, we offer a rewarding environment for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
Bennane Shore Holiday Park and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Lodges, Spa & Restaurant in Girvan
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bennane Shore Holiday Park and Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bennane Shore Holiday Park and Spa
Don't be shy about reaching out to Bennane Shore Holiday Park and Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Lodges, Spa & Restaurant in Girvan
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bennane Shore Holiday Park and Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bennane Shore Holiday Park and Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
