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For Companies At a Glance
- Tasks: Deliver top-notch customer service and process orders efficiently.
- Company: Join a leading paint manufacturer with a vibrant team culture.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the friendly voice that helps customers create their dream spaces.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment perfect for those who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Customer Service agent and Sales Administrator to join our growing team. We are looking for a professional, personable and enthusiastic person who will help us to deliver the highest levels of customer service and operational effectiveness to our stockist, professional painter, interior designer and homeowner customers.
The ideal candidate will have a strong track record of telephone customer service and administrative operational effectiveness, especially processing orders using IT programmes such as Microsoft Word. They will have strong communication skills and be comfortable conversing over the telephone with a variety of types of customers.
Responsibilities
- Order processing
- Receiving and processing telephone, email and internet orders
- Responding to in-bound customer enquiries via telephone
- Email including order taking
- Product and colour support and issue resolution
Qualifications
- Excellent communication skills. Will be required to communicate with professional painter, homeowner and designer customers over the telephone.
- Knowledge or experience in the paint industry would be advantageous.
- Outstanding customer service. Will be required to support customers in a helpful, friendly, knowledgeable and efficient manner to deliver outstanding customer service.
- Works well under pressure. Will be required to stay calm and positive in a busy and fast paced work environment.
- IT literate. Will be required to process customer’s orders efficiently through various computer‑based systems, with strong attention to detail.
- Personal presentation is a must. Will be required to be well presented and to behave in a professional and courteous manner to customers.
Customer Service & Sales Administrator in Slough employer: Benjamin Moore
Contact Detail:
Benjamin Moore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Administrator in Slough
✨Tip Number 1
Make sure you know the company inside out! Research Benjamin Moore, their products, and their customer service approach. This will help us tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, we recommend doing mock calls with friends or family. This will help you feel more confident and ready to tackle any customer enquiries.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with Microsoft Word and any other relevant software. We want to see that you can process orders efficiently, so being comfortable with tech is a big plus.
✨Tip Number 4
Dress to impress! Personal presentation matters, especially in customer service. We suggest dressing professionally for any interviews or meetings to make a great first impression.
We think you need these skills to ace Customer Service & Sales Administrator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be chatting with a variety of customers, make sure your application highlights your communication skills. Use clear and friendly language to show us you can connect with our customers just like you would over the phone.
Tailor Your Experience: Don’t just send a generic application! Tailor it to reflect your experience in customer service and any relevant admin skills. Mention specific examples where you've processed orders or handled customer enquiries to catch our eye.
Be Professional and Personable: We’re looking for someone who’s not just skilled but also personable. Make sure your application reflects your friendly nature and professional presentation. A warm tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Benjamin Moore
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you went above and beyond for a customer, as this will show your enthusiasm and commitment to delivering outstanding service.
✨Familiarise Yourself with the Product
Since the role involves supporting customers with product and colour queries, it’s a good idea to do some research on Benjamin Moore's products. Understanding the paint industry basics and being able to discuss different types of paints or finishes will impress your interviewers and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Given that strong communication skills are essential, practice speaking clearly and confidently over the phone. You might even want to role-play common customer scenarios with a friend. This will help you feel more comfortable and prepared to handle various customer interactions during the interview.
✨Showcase Your IT Proficiency
Since the job requires processing orders using IT programmes like Microsoft Word, be prepared to discuss your experience with these tools. If you have any specific examples of how you've used technology to improve efficiency or accuracy in past roles, make sure to highlight those during your interview.
