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For Companies At a Glance
- Tasks: Process orders and provide top-notch customer service to diverse clients.
- Company: Join a vibrant team in the paint industry, focused on excellence.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be the friendly voice that helps customers create their dream spaces.
- Qualifications: Strong communication skills and a knack for customer service.
- Other info: Fast-paced role with a chance to shine in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Customer Service agent and Sales Administrator to join our growing team. We are looking for a professional, personable and enthusiastic person who will help us to deliver the highest levels of customer service and operational effectiveness to our stockist, professional painter, interior designer and homeowner customers. The ideal candidate will have a strong track record of telephone customer service and administrative operational effectiveness, especially processing orders using IT programmes such as Microsoft Word. They will have strong communication skills and be comfortable conversing over the telephone with a variety of types of customers.
Key Responsibilities
- Order processing: Receiving and processing telephone, email and internet orders
- Customer enquiries: Responding to in-bound customer enquiries via telephone and email including order taking
- Product and colour support and issue resolution
Skills required
- Excellent communication skills: Will be required to communicate with professional painter, homeowner and designer customers over the telephone.
- Outstanding customer service: Will be required to support customers in a helpful, friendly, knowledgeable and efficient manner to deliver outstanding customer service.
- Works well under pressure: Will be required to stay calm and positive in a busy and fast-paced work environment.
- IT literate: Will be required to process customer’s orders efficiently through various computer-based systems, with strong attention to detail.
- Personal presentation is a must: Will be required to be well presented and to behave in a professional and courteous manner to customers.
Customer Service & Sales Administrator in Slough employer: Benjamin Moore Paint Company
Contact Detail:
Benjamin Moore Paint Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Administrator in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service & Sales Administrator in Slough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for a job, but that you're excited about helping our customers and being part of our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales administration. If you've worked with IT programmes like Microsoft Word, mention it! We love seeing how your skills match what we're looking for.
Be Personable: Remember, we’re looking for someone who can connect with our customers. Use a friendly tone in your application and don’t be afraid to show a bit of your personality. It’ll help us see how you might fit into our team!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Benjamin Moore Paint Company
✨Know Your Stuff
Before the interview, brush up on your knowledge of the paint industry. Familiarise yourself with common products and colours, as well as any recent trends. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone communication, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions over the phone.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you resolved issues or went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Stay Calm Under Pressure
The interview may include situational questions to assess how you handle stress. Be ready to discuss how you manage busy periods or difficult customers. Highlight your ability to stay positive and focused, even in challenging situations.
