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- Tasks: Be the voice of the company, managing calls and scheduling appointments.
- Company: Join a supportive team focused on exceptional customer service.
- Benefits: Enjoy 401(k) matching, health insurance, paid time off, and training opportunities.
- Why this job: Make a real impact by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills, detail-oriented, and customer-focused.
- Other info: Full-time role with potential for growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Benefits:
- 401(k) matching
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Are you organized, self‑motivated, and energized by helping people? We’re looking for a Customer Service Representative who enjoys building trust with clients and taking ownership of every customer interaction. This role is ideal for someone who loves answering and making calls, scheduling appointments, assisting with dispatching, and managing office operations.
Key Responsibilities
- Book every possible lead and maintain a full schedule
- Confidently handle outbound calls and follow up on missed leads
- Assist with supervision and dispatching of scheduled service and maintenance calls
- Organize office processes to improve efficiency and ensure materials are ready for daily operations
- Send invoices and follow up on payments
- Log calls, quotes, and reasons for won or lost bids
- Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed
- Coordinate permits and inspections
- Collect data on call volume, jobs completed, jobs quoted, and other customer activity
- Manage job board, inventory, and employee data for proper job costing
- Make every effort to maximize productivity and revenue through effective call scheduling
- Reply to emails and incoming calls promptly
- Take personal ownership of calls and turn them into appointments
What We’re Looking For
- Excellent communication skills and natural empathy
- Detail‑oriented, self‑motivated, and customer‑focused
- Professional, dependable, and reliable
- Willingness to learn and follow company standards
- Strong multitasking and organizational skills
- Comfortable using computer systems, scheduling software, and job management tools
- Excited by uncapped earning potential
- ServiceTitan experience preferred
- Dispatching experience preferred
Full‑Time • In Office • Weekdays, Monday–Friday, 8:00 AM–4:30 PM
Why You’ll Love This Role
This is your opportunity to be the voice of the company, ensure smooth operations, and deliver exceptional service that leaves a lasting impression on every customer. You’ll have autonomy in your role, the support of a strong team, and the chance to grow with a company that values professionalism, dedication, and results.
Customer Service Representative in North East employer: Benjamin Franklin Plumbing of Long Island
Contact Detail:
Benjamin Franklin Plumbing of Long Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in North East
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, friendly, and confident – it’ll make a world of difference during your interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or improved processes in past roles. This will help you stand out as someone who can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Representative in North East
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping people and your passion for customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience with calls, scheduling, and office operations. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Benjamin Franklin Plumbing of Long Island
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with tasks like booking leads, handling calls, and managing office operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this position, prepare to share examples of how you've effectively communicated with clients in the past. Think about times when you’ve built trust or resolved issues, as these stories will highlight your natural empathy and customer-focused approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to mention any tools or methods you use to keep track of appointments and follow-ups. This will show that you can handle the fast-paced environment and maintain efficiency.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
