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- Tasks: Balance customer service and marketing tasks, including calls and social media management.
- Company: Join a dynamic company focused on growth and customer satisfaction.
- Benefits: Enjoy competitive salary, health insurance, free snacks, and opportunities for advancement.
- Why this job: Perfect for go-getters who thrive in a fast-paced environment with diverse responsibilities.
- Qualifications: Minimum 5 years in customer service; experience with ServiceTitan and social media preferred.
- Other info: Work weekdays from 8am to 4pm in-office, with occasional on-call duties.
The predicted salary is between 28800 - 43200 £ per year.
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Customer Service: Answering and making calls, scheduling appointments, and ensuring customer satisfaction. Ability to sell on the phone to support customers’ needs
- Marketing: Managing and growing the company’s social media presence to boost brand visibility and business growth. Use Marketing tools for outreach and promotion.
- You will report to the Operations Manager, which will provide structure and guidance, while also offering you the autonomy to manage your role independently.
- Serve as the first point of contact for customer inquiries, answering incoming calls professionally and with excellent communication skills.
- Notify clients promptly of any changes to appointments, ensuring satisfaction and trust.
- Make outbound calls to proactively manage the schedule and keep it filled.
Marketing:
- Create and execute a yearly social media marketing plan, optimizing strategies for lead generation.
- Coordinate with marketing vendors to maintain relationships and identify new opportunities.
Minimum Requirements
- Minimum 5 years in customer service role
- ServiceTitan experience preferred
- Dispatching experience preferred
- Marketing and creative design experience preferred
- Strong verbal and telephone communication skills.
- Proficiency with basic computer software (likely scheduling and social media management tools).
- Knowledge of social media platforms such as Instagram, Facebook, and others.
- A self-starter attitudes
- Ability to balance multiple duties at once
- Prior customer service experience
- A customer-focused individual who is friendly, professional, and skilled in managing both marketing and customer service tasks.
- Someone who is self-motivated and enjoys working independently.
- A person who is comfortable with social media management and using it as a tool for business promotion and customer engagement.
- Detail-oriented with the ability to manage schedules, customer expectations, and communications effectively.
- Customer Service Experience: Provide examples of previous customer-facing roles, focusing on your communication, phone etiquette, and problem-solving skills.
- Self-initiative: Share instances where you proactively took ownership of tasks or projects.
- Attention to Detail: Highlight examples of managing schedules and ensuring clients are well-informed and satisfied.
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Dispatcher and Customer Service Representative employer: Benjamin Franklin Plumbing of Long Island
Contact Detail:
Benjamin Franklin Plumbing of Long Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher and Customer Service Representative
✨Tip Number 1
Familiarise yourself with ServiceTitan, as it's preferred for this role. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Showcase your customer service skills by preparing specific examples of how you've handled challenging situations in the past. This will help you stand out during any interviews and show that you're capable of maintaining a positive customer experience.
✨Tip Number 3
Since social media management is a key part of the role, consider creating a mock social media marketing plan for a fictional company. This will not only sharpen your skills but also provide you with a tangible example to discuss during your interview.
✨Tip Number 4
Be prepared to discuss your ability to multitask effectively. Think of instances where you've successfully balanced multiple responsibilities, as this will align well with the dynamic nature of the position.
We think you need these skills to ace Dispatcher and Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you managed calls or scheduled appointments. Use specific examples to demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, emphasise your self-motivation and ability to handle multiple tasks. Share specific instances where you've taken initiative in previous roles, particularly in customer service or marketing.
Showcase Marketing Skills: If you have experience with social media management or marketing, be sure to include this in your application. Mention any successful campaigns you've managed or tools you've used to boost brand visibility.
Highlight Attention to Detail: Provide examples in your application that demonstrate your attention to detail, such as managing schedules or ensuring client satisfaction. This will show that you can handle the responsibilities of the role effectively.
How to prepare for a job interview at Benjamin Franklin Plumbing of Long Island
✨Showcase Your Customer Service Skills
Prepare to discuss your previous customer service roles in detail. Highlight specific examples where you demonstrated excellent communication, problem-solving skills, and how you handled challenging situations over the phone.
✨Demonstrate Self-Motivation
Be ready to share instances where you took the initiative in your past roles. This could include projects you started or improvements you made that benefited your team or company.
✨Emphasise Attention to Detail
Provide examples of how you've successfully managed schedules and ensured clients were well-informed. Discuss any tools or methods you used to stay organised and keep track of appointments.
✨Familiarity with Social Media Management
Since this role involves marketing duties, be prepared to talk about your experience with social media platforms. Share any strategies you've implemented for engagement and brand visibility, and how you measure success.
