Platform Delivery Senior Consultant (Cebu or UK) in Southampton

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Position is open in both UK and Cebu.

Why should you apply?

• Progression: Taking on more responsibility within Platform Delivery, both externally with customers and internally with coaching and mentoring new team members.
• Impact: Play a bigger role on our larger customer implementations. Ensure our largest customers have an exceptional experience implementing the OneHub products.

We are currently hiring for a Senior Platform Delivery Consultant for our Global team. This role is available to Platform Delivery team members across both the UK and Cebu. As a Senior Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of larger and more complex customers, responsible for both new customers and renewals, occasionally leading/coaching more junior team members. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

Take ownership of a customer portfolio, predominantly managing major account customers/higher complexity schemes. Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices. Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology. Configure OneHub to meet customer requirements. Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process. Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning. Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes. Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues. Ensures project collateral and tracking measures are accurate at all times. Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• High desirable experience: implementing employee benefits solutions or B2B HR SaaS solutions.
• Detail oriented, quality driven and a meticulous planner.
• Experience in technical solution design: working with customers to understand their needs, propose and agree technical solutions.
• Demonstrable expertise in global enterprise software implementation: designing and implementing software solutions across multiple countries.
• The ability to work with a range of technical and non-technical stakeholders and the ability to condense technical concepts into non-technical formats.
• A history of system configuration, making hands on changes to the system to meet the customers needs.
• Experience in consulting, working with customers to advise on best practices, possible approaches and spotting opportunities to upsell.
• Coding knowledge is desirable, but not necessary.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our internal interview process

• Speak to your line manager and let them know you're interested in applying to the role.
• Call with the Talent team.
• Interview with the hiring manager and a member of the team.

Closing Date for applications: Thursday 5th February at 5pm. Please note you do not require a CV or covering letter to apply, please just apply to register your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.