Platform Delivery Consultant in Southampton

Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Autonomy: manage your own workload and decide how to deliver your work
• Customer ownership: developing meaningful relationships to achieve project success together
• Progression: clear progression path to Senior Consultant
• Learning: develop customer facing, critical thinking and technical skills
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Salary: £27,500-35,000

Flexible work – choose a working setup that works for you. While this role is initially 2 days per week in the office, there is potential to flex in future.

Full access to our comprehensive benefits package, including:

• Discounts from hundreds of high street brands
• Salary sacrifice schemes across Finance, Health, Tech, and more
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day-to-day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Referral bonuses
• Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
• Work from Anywhere policy for 90 days
• Buy and Sell scheme for holidays
• £50 monthly allowance to spend on whatever takes your fancy

Role Overview: As a Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations. You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

Responsibilities:

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.
• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
• Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
• Configure OneHub to meet customer requirements.
• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.
• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.
• Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.
• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.
• Ensure project collateral and tracking measures are accurate at all times.
• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• Technical proficiency. An interest in technology with ideally the ability to programme in one language (C# / SQL knowledge would be preferred).
• A logical thinker, the ability to systematically work through problems.
• Detail orientated, quality driven and a meticulous planner.
• Effective communicator: comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
• Ability to skilfully navigate difficult conversations with fairness and empathy.
• Team player. Problem solver.

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process:

• Initial informal call with the Talent team
• Online tests in numeracy and logical reasoning
• Interview with the hiring manager and a member of the team
• Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.