HR Operations Lead in Southampton

Who are Benifex? We are a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Take ownership of HR systems and processes, driving global scalability and operational excellence.
• Lead digital transformation initiatives, leveraging AI and automation to make HR smarter and more efficient.
• Manage and mentor a small, high-performing team while collaborating with senior stakeholders across the business.
• Be part of a fast-paced, scaling environment where your ideas and expertise will shape the future of HR operations.

Great benefits:

• Salary up to £70,000
• Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
• Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more.
• 25 days holiday plus your local bank holidays.
• Your birthday off.
• Two half day wellbeing days.
• Healthcare cash plan to cover the costs of day-to-day healthcare.
• Employee Assistance Plan 24/7 365 support.
• Income Protection (75%) and life assurance (4x salary).
• Referral bonuses.
• Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave.
• Work from Anywhere policy for 90 days.
• Buy and Sell scheme for holidays.
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We’re looking for a hands-on, technically-savvy HR Operations Lead to own and optimise our HR systems and processes across the employee lifecycle. This role is pivotal in executing our HR Ops roadmap, harmonising processes globally, and introducing AI-driven solutions to enhance efficiency and engagement. You’ll manage a small team of HR Operations Specialists, partner with key business functions, and ensure data integrity and operational excellence as we scale rapidly.

Responsibilities

• Own and manage all HR systems, including HRIS, performance management platforms, employee surveys, and AI-powered HR tools.
• Drive the HR Ops roadmap, harmonising processes across Payroll, Talent Acquisition, and HR.
• Implement automation and AI-enabled solutions to streamline workflows and improve employee experience.
• Lead and mentor a team of two HR Operations Specialists, ensuring smooth day-to-day operations.
• Maintain high data integrity and deliver actionable HR insights through reporting and analytics.
• Collaborate with Payroll, Finance, TA, IT, and HR leadership to align systems and processes with business needs.
• Support digital transformation initiatives and champion self-service tools for employees.

What are we looking for?

• Proven experience in HR Operations or HRIS-focused roles, ideally with HiBob or similar systems.
• Strong technical skills in HRIS administration, performance management systems, surveys, reporting, and process automation.
• Experience managing a small team (2–3 direct reports).
• Familiarity with AI-driven HR tools, automation, or analytics platforms.
• Solid understanding of HR operational processes and data integrity principles.
• Analytical mindset with strong problem-solving skills and a focus on process optimisation.
• Ability to thrive in a fast-paced, scaling environment and manage ambiguity effectively.
• Excellent stakeholder management and collaborative approach.
• Payroll experience and any previous involvement in digital transformation or HR Ops roadmap execution will be a plus!

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

• Initial informal call with the Talent team.
• Interview with the hiring manager and a member of the team.
• Final interview with our CPO.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.