At a Glance
- Tasks: Manage client portfolios and deliver exceptional customer service in employee benefits.
- Company: Join Benifex, a leading tech company in online rewards and benefits solutions.
- Benefits: Enjoy flexible work, competitive salary, and a comprehensive benefits package.
- Other info: Be part of a diverse team in a Sunday Times Best Place to Work.
- Why this job: Kickstart your career in a dynamic environment with great progression opportunities.
- Qualifications: Customer service experience and understanding of employee benefits preferred.
The predicted salary is between 28000 - 28000 £ per year.
Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.
Why should you apply?
- Learning: Learn from a supportive team to develop your skills and knowledge, with the opportunity to gain experience within corporate benefits.
- Progression: Great progression opportunities within the team or other areas of the business.
- Variety: Work on dynamic day to day tasks and opportunity to work with a variety of consultants and customers.
Sunday Times Best Place to Work 2025 and Technology award winner. Work for a profitable, fast-growing market leader in the online reward and benefits space.
Great Benefits
- £28,000
- Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
- Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more.
- 25 days holiday plus your local bank holidays.
- Your birthday off.
- Two half day wellbeing days.
- Healthcare cash plan to cover the costs of day-to-day healthcare.
- Employee Assistance Plan 24/7 365 support.
- Income Protection (75%) and life assurance (4x salary).
- Referral bonuses.
- Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave.
- Work from Anywhere policy for 90 days.
- Buy and Sell scheme for holidays.
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
We are unable to offer visa sponsorship and require people to be based in the UK or Ireland for this position.
Role Overview
We’re looking for a Health & Group Risk Specialist. You’ll be managing a portfolio of SME clients alongside an employee benefits consultant, working collaboratively to be a direct point of contact for the client, handling their queries and activities of the client employee benefits schemes. This role is integral to the success of our Corporate Benefits and could be the start to an amazing career. You will be working within our wonderful client services team to deliver the amazing customer services that our customers want and expect, and ensuring that communication is maintained with providers, clients, internal and external stakeholders at all times.
Responsibilities
- Being the main point of contact for all HR, Payroll and provider queries.
- Taking responsibility for the Administration of Health, Risk and Pension schemes including renewals, market reviews, accounts, claims, underwriting, new joiners, leavers and ad-hoc queries.
- Always being responsive to all new business and client portfolio queries.
- Assisting with employer and employee queries relating to Health, Risk, Pension and Flexible Benefits.
- Assisting all portfolio clients with the development of their employee benefits strategy.
- Successfully completing all compliance, risk and learning module requirements.
- Developing and maintaining effective working relationships with all members of the SME practice, and other departments within Benifex.
What are we looking for?
- Experience in customer facing and/or admin based roles.
- Experience in delivering first class customer service.
- Experience in Employee Benefits, Group Health or Risk Broking would be ideal.
- Understanding of FCA procedures & compliance procedures would be ideal.
- Excellent written and oral communication skills and the ability to present reports and information to clients, employees, and colleagues.
- Managing different stakeholder relationships, both internally and externally.
- Working to strict time-pressured client deadlines and to agreed service level agreements.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme.
Health & Group Risk Specialist in Southampton employer: Benifex
At Benifex, we pride ourselves on being a fast-moving technology company that champions exceptional workplace experiences. Our supportive work culture fosters continuous learning and offers great progression opportunities, while our comprehensive benefits package ensures that employees feel valued and cared for. With flexible working arrangements and a commitment to diversity and inclusion, Benifex is not just a place to work, but a community where you can thrive and make a meaningful impact.
