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- Tasks: Lead and develop a global team to enhance employee technology experiences.
- Company: Join a people-first company that values collaboration and innovation.
- Benefits: Competitive salary, flexible work, generous holiday, and health benefits.
- Why this job: Make a real impact by empowering a diverse team in a dynamic environment.
- Qualifications: Proven leadership experience in IT operations and strong communication skills.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 43000 - 61000 ÂŁ per year.
We’re looking for a people‑first operations leader to manage, coach, and develop our global Employee Technology (ET) team. You’ll lead a team of 10+ ET technicians and engineers based across the UK, Sweden, and the Philippines, ensuring they have the support and direction needed to deliver an exceptional employee technology experience. This is a leadership and operational role (not a hands‑on technical position). You’ll oversee daily workflows, escalations, and process improvements, own service performance communications, and create the conditions for the team to excel. You’ll also work closely with stakeholders across Benifex and within the wider Zellis group to maintain alignment and high‑quality service delivery.
Responsibilities
- Leadership & People Management
- Lead, coach, and develop the ET team with clear goals, meaningful feedback, and tailored development plans.
- Run the operational cadence: standups, 1:1s, team meetings, feedback loops, and OKR check‑ins.
- Oversee performance reviews, training needs, resource planning, and succession planning.
- Build an inclusive, collaborative culture that promotes growth, accountability, and innovation.
- Service & Operational Excellence
- Ensure consistent delivery of ET services aligned with SLAs and business requirements.
- Manage team workloads and priorities; follow up on tickets and escalations (oversight rather than hands‑on resolution).
- Own service reporting and major‑incident communications.
- Drive continuous improvement across processes, tooling, and ways of working.
- Stakeholder & Group Collaboration
- Serve as the primary business‑facing contact for ET service and support performance.
- Partner with senior leadership to translate needs into clear team objectives and outcomes.
- Collaborate with the Zellis group to align processes and improve cross‑unit operations and tooling.
What we’re looking for
- Experience
- Proven people‑leadership experience in IT/technology operations or support (e.g., Service Desk Manager, IT Operations Team Lead, Support Manager).
- Experience managing a team of 5+ people, with a strong track record of coaching and developing individuals.
- Confident running an effective operational rhythm (standups, 1:1s, SLAs/metrics, incident comms).
- Comfortable owning escalations and acting as the main business‑facing contact.
- Nice‑to‑have knowledge
- Exposure to Atlassian tools (Jira/Confluence) or similar ticketing/collaboration tools.
- Familiarity with IT service delivery best practice.
- Experience managing projects and organisational change, ideally supported by relevant certifications (e.g., ITIL Foundation, PRINCE2, Agile/Scrum Master).
- Skills & traits
- A genuine people leader: empathetic, approachable, and energising, with the ability to build trust quickly.
- Strong communicator with excellent stakeholder management across technical and non‑technical audiences.
- Organised, outcomes‑driven, and comfortable holding others accountable.
- Passionate about continuous improvement and high‑quality service delivery.
- Thrives in change and enjoys enabling others to do their best work.
Don’t meet every requirement? We still encourage you to apply. We’re always looking for talented, curious, and motivated people who want to grow with us. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Benefits
- Salary: ÂŁ50,000-61,000
- Flexible work – see you once a month in the office; UK or Ireland based.
- 25 days holiday plus local bank holidays
- Your birthday off
- Two half‑day wellbeing days
- Healthcare cash plan
- Employee Assistance Plan 24/7
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- Enhanced parental leave: 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- ÂŁ50 monthly allowance via Benifex card
Interview process
- Initial call with the Talent team
- Online numeracy and logical reasoning tests
- Interview with Head of Employee Technology and a team member
- Final interview with the Director
Diversity & inclusion
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
Employee Technology Operations Manager in Southampton employer: Benifex
Contact Detail:
Benifex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Technology Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to leadership and operations. Think about how you would handle team dynamics, escalations, and performance management. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've coached and developed your team in the past. Highlight your ability to create an inclusive culture and drive continuous improvement. This is what we’re all about at StudySmarter!
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Employee Technology Operations Manager in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in people management and IT operations. We want to see how your skills align with our needs, so don’t hold back on showcasing your leadership style!
Showcase Your People Skills: As a people-first operations leader, it’s crucial to demonstrate your ability to coach and develop teams. Share specific examples of how you've supported your team members in the past, and how you’ve fostered a collaborative culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our careers page. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Benifex
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully managed and developed teams in the past. This will show that you understand the importance of people management in this role.
✨Familiarise Yourself with Operational Cadence
Since this role involves running an effective operational rhythm, brush up on best practices for standups, 1:1s, and team meetings. Prepare to discuss how you’ve implemented these in previous roles and how they contributed to team success. This will demonstrate your readiness to hit the ground running.
✨Showcase Your Stakeholder Management Skills
Think about times when you've successfully collaborated with stakeholders across different levels. Be prepared to discuss how you translated their needs into actionable objectives for your team. This will highlight your ability to be the primary business-facing contact, which is crucial for this position.
✨Emphasise Continuous Improvement
This role requires a passion for continuous improvement. Come armed with examples of how you've driven process improvements or enhanced service delivery in your previous positions. Discussing specific tools or methodologies you've used, like Agile or ITIL, can also set you apart as a candidate who thrives on innovation.
