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- Tasks: Connect with people and deliver exceptional customer service through phone and chat.
- Company: Join Benifex, a fast-growing tech company revolutionising employee experiences.
- Benefits: Enjoy flexible work, 25 days holiday, and a £50 monthly allowance.
- Other info: Fast interview process with opportunities for growth within the company.
- Why this job: Make a meaningful impact on employees' lives while working in a supportive team.
- Qualifications: Passion for customer service and teamwork; prior experience is a plus.
The predicted salary is between 19500 - 21000 £ per year.
Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
- Culture: work with a team that are collaborative and support one another to succeed as a team not individuals
- Autonomy: no micro management here, we want talented people that can work of their own initiative
- Progression: great onboarding programme with progression opportunities within 12-18 months (within the team and into other teams)
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
*Please note we are unable to offer visa sponsorship and require people to be based in the UK or Ireland for this position.
Great benefits:
- £20,930 Pro rata (This role is offered on a 30-hour per week schedule, worked across 4 days between Monday and Friday)
- Flexible work – choose a working setup that works for you (must be based in the UK or Ireland)
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you. As a valuable member of our team, you will play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you will need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it’s your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers and employees.
Responsibilities
- Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences.
- Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts.
- Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information.
- Collaborate with the team to ensure service level agreements (SLAs) are consistently met.
- Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together.
- Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression.
What are we looking for?
- Someone who enjoys working with people and giving exceptional customer service.
- Enthusiastic about thriving in a fast-paced environment.
- Demonstrates exceptional teamwork and collaboration abilities.
- Quick learner, adaptable to process changes, new products, challenges and tasks.
- Problem solving skills, able to use their initiative to find a resolution.
- Possesses proficient computer skills.
- Exhibits excellent written and verbal English communication skills.
- Prior experience in customer service is preferred.
- Experience in HR/employee benefits is a nice to have.
Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
- Initial call with the Talent team
- Online tests in numeracy and logical reasoning
- Interview with the hiring manager and a member of the team
- Final interview with a senior manager
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
Employee Experience Specialist in Southampton employer: Benifex
Contact Detail:
Benifex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Experience Specialist in Southampton
✨Tip Number 1
Get to know Benifex! Research their mission and values so you can show how your passion for exceptional employee experiences aligns with theirs. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves connecting with people, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you shine in those phone and chat interactions.
✨Tip Number 3
Show your enthusiasm! During interviews, let your genuine excitement for the role and the company come through. Share examples of how you've gone above and beyond in previous roles to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more roles that might be a perfect fit for you!
We think you need these skills to ace Employee Experience Specialist in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you genuinely care about making a positive impact on people's lives!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Employee Experience Specialist. We love seeing candidates who take the time to connect their background with what we do at Benifex.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – it shows us you can communicate well with our customers too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Benifex
✨Know Your Stuff
Before the interview, dive deep into Benifex's OneHub Platform and understand the employee benefits, rewards, and recognition systems they offer. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about connecting with people, prepare examples of how you've delivered exceptional customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your people-oriented spirit.
✨Embrace Teamwork
Benifex values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that demonstrate your ability to support others and achieve goals together, as this aligns perfectly with their team dynamic.
✨Stay Positive and Adaptable
In a fast-paced environment like Benifex, adaptability is key. Prepare to talk about times when you've successfully navigated changes or challenges. A positive attitude can make a huge difference, so let that shine through during your interview!