At a Glance
- Tasks: Coordinate delivery activities and communicate with customers to ensure smooth operations.
- Company: Join Benifex, a tech company revolutionising online rewards for millions worldwide.
- Benefits: Enjoy a competitive salary, flexible work, 25 days holiday, and comprehensive benefits.
- Other info: This is a six-month contract with excellent growth opportunities and a supportive culture.
- Why this job: Be the key contact for customers and make a real impact in a dynamic environment.
- Qualifications: Experience in customer-facing roles and strong organisational skills are essential.
The predicted salary is between 36000 - 45000 £ per year.
Who are Benifex? Benifex is a technology company providing online reward and benefits solutions. We support more than five million employees across 3,000 organisations in 100 countries.
Benefits
- £36,000-£45,000 per annum (depending on experience)
- Flexible work with one in‑office visit per month required in the UK or Ireland
- Full access to a comprehensive benefits package
- 25 days holiday plus local bank holidays
- Birthday off
- Two half‑day wellbeing days
- Healthcare cash plan
- Employee assistance plan
- Income protection
- Life assurance
- Referral bonuses
- Enhanced parental leave package (26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave)
- Work‑from‑anywhere policy for 90 days
- Buy‑and‑sell scheme for holidays
- £50 monthly allowance for discretionary spending
Role overview
This is an initial six‑month contract for a Delivery Coordinator. The role is customer‑facing and focuses on planning, tracking, and communication rather than hands‑on delivery.
Responsibilities
- Act as a customer‑facing point of contact for delivery coordination
- Coordinate delivery activity across internal teams to support planning, prioritisation, and tracking
- Maintain up‑to‑date views of scope, priorities, risks, and issues for internal and customer discussions
- Prepare and share regular customer updates covering progress, upcoming work, risks, and dependencies
- Prepare and share internal updates on delivery status, capacity, and key blockers
- Track actions and follow‑ups from meetings, ensuring agreed work progresses
- Proactively identify coordination issues or delivery risks and escalate them early
- Provide additional delivery coordination support to priority customers or initiatives, as capacity allows
Qualifications
- Experience in a fast‑moving, customer‑facing delivery, coordination, or operational role
- Confidence communicating with customers about progress, priorities, risks, and next steps
- Strong organisational skills with ability to manage multiple actions, dependencies, and stakeholders
- Clear, confident written and verbal communication skills
- A proactive, detail‑oriented approach with a strong sense of ownership and accountability
Nice to have
- Experience in SaaS or enterprise customer environments
- Experience using Jira or similar delivery tracking tools
- Experience working within Kanban or Scrum‑based delivery environments
- Experience supporting delivery across multiple teams or workstreams
- Familiarity with customer status reporting, RAID logs, or operational dashboards
Visa and location
No visa sponsorship is offered. Applicants must be based in the UK or Ireland.
Equal opportunity statement
We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a proud member of the Disability Confident employer scheme and welcome requests for any reasonable adjustments during the recruitment process.
Delivery Coordinator (6 month FTC) in Southampton employer: Benifex
At Benifex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee wellbeing. With a comprehensive benefits package, including generous parental leave and a work-from-anywhere policy, we empower our team to thrive both personally and professionally. Join us in our mission to support millions of employees globally while enjoying meaningful growth opportunities in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Coordinator (6 month FTC) in Southampton
✨Tip Number 1
Get to know the company! Research Benifex and their values. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since this role is customer-facing, being able to clearly articulate your thoughts and ideas is key. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the coordination aspects of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and ready to take the first step towards joining the team at Benifex.
We think you need these skills to ace Delivery Coordinator (6 month FTC) in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Coordinator role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your organisational skills and how you've successfully managed multiple stakeholders in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your clear and confident communication style. We love seeing applicants who can articulate their thoughts well, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Benifex
✨Know Your Stuff
Before the interview, make sure you understand Benifex's services and how they support their customers. Familiarise yourself with their online reward and benefits solutions, as well as the role of a Delivery Coordinator. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in the past, especially regarding progress updates or managing expectations. This will demonstrate your ability to handle the responsibilities of the position.
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Bring examples of tools or methods you've used to keep track of actions, dependencies, and stakeholders. This will reassure the interviewers that you can handle the fast-paced environment at Benifex.
✨Prepare for Scenario Questions
Anticipate questions about how you'd handle specific delivery coordination challenges. Think of scenarios where you identified risks or issues early and how you escalated them. This will showcase your proactive approach and problem-solving skills, which are crucial for the role.
