At a Glance
- Tasks: Support German-speaking customers with operational and technical assistance on our SaaS platform.
- Company: Join Benifex, a leading tech company revolutionising employee rewards and benefits.
- Benefits: Enjoy flexible working, health insurance, paid volunteering days, and fun annual events.
- Other info: Remote work from the UK or hybrid from Amsterdam; great career growth opportunities.
- Why this job: Make a real impact by ensuring smooth operations for over five million employees worldwide.
- Qualifications: 1+ years in customer support, fluent in German, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why you should apply
- Growth: Build deep technical and operational expertise by supporting customer admins on a complex SaaS platform
- Impact: Play a critical role in ensuring smooth day‑to‑day platform operations for customers across the DACH market
- Career: A great opportunity for someone in an early‑stage support or Junior CSM role who enjoys troubleshooting and problem solving
Great Benefits
Enjoy a benefits package designed to support your wellbeing, your life outside work, and your growth. From flexible working, paid volunteering days to generous referral bonuses, health insurance, and access to our full benefits portal — plus fun annual events to celebrate together — you’ll have everything you need to feel rewarded, supported and part of something great.
Role overview
As a Junior Customer Success Manager (Support‑focused) at Benifex, you will provide hands‑on operational support to a portfolio of customers, acting as the primary day‑to‑day contact for customer administrators rather than end users. Your role will focus on change requests, portal configuration, and troubleshooting within the Benifex platform to ensure customers can operate effectively and confidently. You’ll work closely with internal teams to investigate issues, resolve problems, and maintain a high standard of customer service. This role is ideal for someone who enjoys working with systems, processes, and customers. The position will primarily support German‑speaking customers within the DACH market.
Responsibilities
- Act as the main day‑to‑day contact for customer administrators, providing operational and technical support
- Manage and deliver customer change requests, including configuration updates and portal changes
- Troubleshoot platform issues by investigating system setups, configurations, and data
- Support customers with queries related to platform functionality, processes, and best practice usage
- Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
- Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up
- Manage multiple support requests effectively in a fast‑paced SaaS environment
What we are looking for
- 1+ years of experience in a customer support or operational support role
- German language proficiency
- Strong communication skills, with the ability to explain technical topics clearly to customers
- Proven troubleshooting skills, including experience navigating systems and checking configurations
- A customer‑oriented mindset with a focus on problem solving and service quality
- Well organised, with the ability to prioritise tasks and manage multiple requests
- Comfortable working as part of a collaborative team while taking ownership of day‑to‑day responsibilities
Bonus points for
- Experience in HR Tech, SaaS, or a technology‑driven environment
- Exposure to employee benefits or people‑focused platforms
Customer Success Manager (German Speaking) in Southampton employer: Benifex
At Benifex, we pride ourselves on being a fast-moving technology company that champions exceptional workplace experiences. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, flexible working arrangements, and a vibrant work culture that celebrates success together. With opportunities for growth and development, particularly for those in early-stage support roles, joining our team means becoming part of a market leader dedicated to making a meaningful impact in the DACH region and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (German Speaking) in Southampton
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Benifex value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Benifex a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Benifex!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Benifex.
We think you need these skills to ace Customer Success Manager (German Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Benifex!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Benifex
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
