At a Glance
- Tasks: Manage customer relationships and ensure they get the most out of our platform.
- Company: Join Benifex, a leading tech company transforming workplace experiences.
- Benefits: Flexible work, 25 days holiday, healthcare cash plan, and generous parental leave.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by helping customers succeed and thrive with our solutions.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 31000 - 36000 £ per year.
About Benifex
Benifex is a fast‑moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. We believe everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Our mission is to build remarkable experiences that employees love. We support more than five million employees in over 3,000 organisations across more than 100 countries. We need brilliant people on board and that’s where you come in.
Base pay range £31,000-36,000 (based on skills and experience).
Benefits
- Flexible work – choose a working setup that works for you, with the only requirement to see the office once a month and be based in the UK or Ireland.
- 25 days holiday plus local bank holidays
- Birthday off
- Two half‑day wellbeing days
- Healthcare cash plan covering day‑to‑day healthcare costs
- Employee Assistance Plan 24/7 365 support
- Income protection (75%) and life assurance (4x salary)
- Pension scheme
- Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- £50 monthly allowance – Benifex card topped up at the start of each month.
Please note: we are unable to offer visa sponsorship and require candidates to be based in the UK or Ireland for this position.
Role Overview
We are looking for several Customer Success Managers to act as a dedicated day‑to‑day contact for a portfolio of customers within our Key UK accounts and Global accounts team.
Responsibilities
- Own and manage a portfolio of ~20–30 customers, acting as their primary point of contact and ensuring they achieve success and value from our platform.
- Schedule and lead regular customer calls and internal account health reviews.
- Prepare for meetings by reviewing account data and insights; run and share monthly/quarterly reports with customers.
- Manage escalations and prioritise workflows across internal teams; use Jira to track tickets and ensure timely resolution.
- Act as bridge between teams, advocate for customers internally, and ensure feedback (including NPS scores) is acted upon.
- Help customers understand platform usage, uncover opportunities for improvement, and identify upsell/cross‑sell opportunities.
- Be highly organised and adaptable, with no two days the same and urgent needs often arising.
What we are looking for
Experience
- Proven track record in customer success, managing complex customer portfolios.
- Strong background in B2B SaaS, ideally within Employee Benefits and/or HR technology.
- Bonus: previous experience in Account Management, particularly handling global enterprise customers.
Skills & Traits
- Commercial mindset with the ability to identify opportunities for upsell, cross‑sell, and lead generation.
- Exceptional relationship‑building and communication skills.
- Confidence in managing multiple stakeholders, including senior leadership.
- Skilled at handling challenging customer situations and committed to delivering outstanding experiences.
- Highly reliable, proactive, and demonstrates strong ownership.
- Excellent problem‑solving skills and ability to think on your feet.
- Strong attention to detail and organisational skills.
Interview process
- Initial call with the Talent team – 30 minutes.
- Online tests in numeracy and logical reasoning.
- Interview with Team Leads – 60 minutes.
- Final interview with a senior manager – 30–45 minutes.
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industries: Software Development
Customer Success Manager in Southampton employer: Benifex
Benifex is an exceptional employer that prioritises employee wellbeing and growth, offering flexible work arrangements and a comprehensive benefits package including generous holiday allowances and enhanced parental leave. With a vibrant work culture that fosters collaboration and innovation, employees are empowered to make a meaningful impact while enjoying the support of a dedicated team in the heart of Southampton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Benifex on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can double our chances of landing that interview.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and B2B SaaS. We should also have some examples ready that showcase our problem-solving skills and relationship-building abilities.
✨Tip Number 3
Show off our organisational skills! During the interview, we can mention how we manage multiple stakeholders and prioritise tasks. This will highlight our adaptability and reliability, which are key traits for a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match what Benifex is looking for, making it more likely to catch their eye.
We think you need these skills to ace Customer Success Manager in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer portfolios and any relevant B2B SaaS background. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show your exceptional relationship-building and problem-solving abilities. We love seeing how you’ve made a difference in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make it easy for us to see why you’re a great fit for the role. Remember, we’re looking for someone who can communicate effectively with various stakeholders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Benifex
✨Know Your Customers
Before the interview, research Benifex's customer base and their needs. Understand how the company’s platform benefits its users and be ready to discuss how you can enhance their experience. This shows your commitment to customer success and your proactive approach.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their satisfaction. Highlight your ability to think on your feet and adapt to changing situations, as this is crucial for a Customer Success Manager.
✨Demonstrate Relationship-Building Abilities
Be ready to discuss how you've built strong relationships with clients in previous roles. Use specific examples to illustrate your exceptional communication skills and how you’ve managed multiple stakeholders effectively.
✨Prepare for the Technical Side
Since the role involves using tools like Jira and preparing reports, brush up on your technical skills. Be prepared to discuss how you’ve used similar tools in the past and how you can leverage them to manage customer accounts efficiently.
