At a Glance
- Tasks: Manage customer relationships and ensure they get the most out of our platform.
- Company: Join Benifex, a leading tech company transforming workplace experiences.
- Benefits: Flexible work, 25 days holiday, healthcare cash plan, and generous parental leave.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by helping customers succeed and thrive with our solutions.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 31000 - 36000 £ per year.
About Benifex
Benifex is a fast‑moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. We believe everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Our mission is to build remarkable experiences that employees love. We support more than five million employees in over 3,000 organisations across more than 100 countries. We need brilliant people on board and that’s where you come in.
Base pay range £31,000-36,000 (based on skills and experience).
Benefits
- Flexible work – choose a working setup that works for you, with the only requirement to see the office once a month and be based in the UK or Ireland.
- 25 days holiday plus local bank holidays
- Birthday off
- Two half‑day wellbeing days
- Healthcare cash plan covering day‑to‑day healthcare costs
- Employee Assistance Plan 24/7 365 support
- Income protection (75%) and life assurance (4x salary)
- Pension scheme
- Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- £50 monthly allowance – Benifex card topped up at the start of each month.
Please note: we are unable to offer visa sponsorship and require candidates to be based in the UK or Ireland for this position.
Role Overview
We are looking for several Customer Success Managers to act as a dedicated day‑to‑day contact for a portfolio of customers within our Key UK accounts and Global accounts team.
Responsibilities
- Own and manage a portfolio of ~20–30 customers, acting as their primary point of contact and ensuring they achieve success and value from our platform.
- Schedule and lead regular customer calls and internal account health reviews.
- Prepare for meetings by reviewing account data and insights; run and share monthly/quarterly reports with customers.
- Manage escalations and prioritise workflows across internal teams; use Jira to track tickets and ensure timely resolution.
- Act as bridge between teams, advocate for customers internally, and ensure feedback (including NPS scores) is acted upon.
- Help customers understand platform usage, uncover opportunities for improvement, and identify upsell/cross‑sell opportunities.
- Be highly organised and adaptable, with no two days the same and urgent needs often arising.
What we are looking for
Experience
- Proven track record in customer success, managing complex customer portfolios.
- Strong background in B2B SaaS, ideally within Employee Benefits and/or HR technology.
- Bonus: previous experience in Account Management, particularly handling global enterprise customers.
Skills & Traits
- Commercial mindset with the ability to identify opportunities for upsell, cross‑sell, and lead generation.
- Exceptional relationship‑building and communication skills.
- Confidence in managing multiple stakeholders, including senior leadership.
- Skilled at handling challenging customer situations and committed to delivering outstanding experiences.
- Highly reliable, proactive, and demonstrates strong ownership.
- Excellent problem‑solving skills and ability to think on your feet.
- Strong attention to detail and organisational skills.
Interview process
- Initial call with the Talent team – 30 minutes.
- Online tests in numeracy and logical reasoning.
- Interview with Team Leads – 60 minutes.
- Final interview with a senior manager – 30–45 minutes.
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industries: Software Development
Customer Success Manager in Southampton employer: Benifex
At Benifex, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises collaboration and innovation. Located in the vibrant city of Southampton, we offer our employees ample opportunities for professional growth and development, alongside competitive benefits that support work-life balance. Join us to lead a high-performing team and make a meaningful impact in a fast-paced environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benifex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benifex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benifex:Your cover letter is your chance to shine! Tell us why you want to work at Benifex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benifex!
How to prepare for a job interview at Benifex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
