Customer Success Director in Southampton

Southampton, England, United Kingdom

Meet Benifex. We are a fast‑moving technology company and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today, Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board — that’s where you come in.

Why apply?

• Growth: We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex — a high‑growth, evolving environment where you can help shape our UK presence.
• Impact: Manage a multimillion‑pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion.
• Team: Join a talented, high‑performing Customer Success team that collaborates, supports one another, and celebrates success together.
• Variety: Work across our full product suite, helping customers unlock value from an expanding AI‑focused roadmap and innovative HR solutions.
• Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025. We’re proud of our inclusive, supportive, and growth‑oriented culture.

Please note we are unable to offer visa sponsorship and require the candidate to be based in the UK for this position.

Great Benefits

• £65,000‑75,000 salary and commission (£8,500‑22,500 OTE)
• Flexible work – choose a working setup that works for you, with an expectation to be in the office once a month and based in the UK or Ireland.
• Full access to our comprehensive benefits package, including discounts from hundreds of high‑street brands, salary sacrifice schemes across Finance, Health, Tech, and more.
• 25 days holiday plus local bank holidays
• Your birthday off
• Two half‑day wellbeing days
• Healthcare cash plan to cover day‑to‑day healthcare costs
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Referral bonuses
• Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
• Work from Anywhere policy for 90 days
• Buy and Sell scheme for holidays
• £50 monthly allowance to spend on whatever you fancy; your very own Benifex card will be topped up at the start of each month.

Role Overview

We’re looking for an experienced Customer Success Director to join our Global Accounts team in the UK. This senior individual contributor role manages a multi‑million‑pound portfolio of around 10–20 strategic enterprise customers. You’ll build long‑term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success. Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day‑to‑day engagement. This is a high‑impact role, shaping how our largest customers achieve their goals through Benifex.

Responsibilities

• Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and an exceptional customer experience.
• Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
• Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross‑sell and upsell.
• Lead strategic reviews and engagement meetings (virtually and in‑person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
• Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
• Collaborate cross‑functionally with Product, Operations, Marketing and Sales to ensure consistent and aligned delivery.
• Champion the customer voice internally, ensuring feedback informs product development and continuous improvement.
• Own the renewal process, including contract negotiations and associated RFPs, ensuring successful outcomes for both sides.
• Promote customer advocacy by driving participation in events, case studies and reference opportunities that showcase success stories.

Required Skills & Experience

• Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
• Extensive experience in customer success or employee benefits consulting.
• Proven track record in B2B SaaS environments, focusing on global enterprise businesses.

Bonus

• HR Tech or Employee Benefits experience.
• RFP/tender experience.

Core Competencies

• Strong communication and influencing skills.
• Strategic Customer Success mindset.
• Excellent organisational and commercial acumen.
• Strong relationship building and negotiation skills.

Even if you don't meet all the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

• Initial call with the Talent team – 30 min.
• Online tests in numeracy and logical reasoning.
• Interview with the Commercial Lead – 60 min.
• Final interview with one of our Senior Leaders – 30‑45 min.

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone. If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.